Account

Learn more about how to use Maple

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46 articles in this collection
Written by Roxana Zaman, Nataliya Paranych, Greg Willmot and 3 others

Creating an Account

How do I add or update health card information?

Written by Willow
Updated yesterday

Can I set my gender identity and chosen name on my Maple account?

Written by Willow
Updated yesterday

How do I see a doctor or healthcare provider on Maple?

Here's a step-by-step guide of the on-demand consultation request process on Maple.

Written by Greg Willmot
Updated yesterday

How do I register for an account?

A step-by-step guide on how to create a Maple account

Written by Greg Willmot
Updated yesterday

How do I add a patient to my Maple account?

Written by Greg Willmot
Updated yesterday

Can I add a family member to my Maple account?

Written by Roxana Zaman
Updated yesterday

How old do I have to be to register for Maple?

Written by Roxana Zaman
Updated yesterday

How Maple Works

How does the guest video feature work?

Written by Willow
Updated yesterday

Accessibility at Maple

Our mission is to make healthcare more accessible for everyone in Canada.

Written by Willow
Updated yesterday

How do I reschedule an appointment?

Appointments must be cancelled and then booked again.

Written by Willow
Updated yesterday

How do I cancel an appointment?

Written by Willow
Updated yesterday

Why do you ask for my photo ID?

Written by Onsia
Updated yesterday

Can I find a permanent family doctor through Maple?

We can connect you to our network of doctors online, however Maple is not able to find you a dedicated family doctor.

Written by Greg Willmot
Updated yesterday

Can I use Maple for medical treatment if I'm a visitor in Canada?

Written by Roxana Zaman
Updated yesterday

Which regulatory body governs the healthcare provided on Maple?

Written by Roxana Zaman
Updated yesterday

When are your online doctors available?

Availability of Maple online doctors

Written by Roxana Zaman
Updated yesterday

About our Usage Policies

Written by Greg Willmot
Updated yesterday

Is there a time limit to my online consultation?

There is no time limit to your Maple doctor consultation

Written by Roxana Zaman
Updated yesterday

Downloading and faxing a consultation summary

How to locate, download, and fax a summary of your visit after it has been completed.

Written by Greg Willmot
Updated yesterday

How do I add or update medical records on Maple?

Step-by-step instructions for adding new or correcting your medical records, including uploading identification.

Written by Greg Willmot
Updated yesterday

Can I request a specific physician?

Written by Roxana Zaman
Updated yesterday

What should I not use Maple for?

Written by Roxana Zaman
Updated yesterday

Why did the healthcare provider cancel my request?

If a provider isn't able to help you on Maple, they'll cancel your request so you don't get charged

Written by Roxana Zaman
Updated yesterday

How will I be notified when my on-demand visit or scheduled appointment starts?

Written by Roxana Zaman
Updated yesterday

How do I delete my account?

A step-by-step process on how to close your Maple account.

Written by Hannah
Updated yesterday

Which devices and browsers support Maple?

Written by Roxana Zaman
Updated yesterday

What happens when I delete my Maple account?

The following article details what happens when you close your account on Maple.

Written by Greg Willmot
Updated yesterday

Privacy Disclaimers

Maple Chatbot Disclaimer

Written by Roxana Zaman
Updated yesterday

Live Chat & Email Privacy Disclaimer

Written by Greg Willmot
Updated yesterday

Account Security

Why do you ask for my phone number?

Written by Roxana Zaman
Updated yesterday

How do I confirm my email address?

When you sign up for a Maple account, you will need to verify your email address

Written by Roxana Zaman
Updated yesterday

How do I know video footage of my body doesn't end up online?

Written by Roxana Zaman
Updated yesterday

Who can see my health information?

Written by Roxana Zaman
Updated yesterday

What should I do if I think my account is compromised?

Written by Roxana Zaman
Updated yesterday

What can I do to keep my account secure?

Written by Roxana Zaman
Updated yesterday

Are my consultations on Maple being monitored?

Written by Roxana Zaman
Updated yesterday

How do I confirm my phone number?

Written by Roxana Zaman
Updated yesterday

I forgot my password. How do I reset it?

Written by Roxana Zaman
Updated yesterday

Why won't my password work?

Written by Greg Willmot
Updated yesterday

Tech Troubleshooting

I can't click to the next screen after I enter my symptoms

Written by Nataliya Paranych
Updated yesterday

How do I turn off email and text notifications from Maple?

Written by Roxana Zaman
Updated yesterday

Why is my Maple account deactivated?

Written by Greg Willmot
Updated yesterday

I can't type a second message without refreshing the page

The Grammarly plugin breaks the chat room forcing you to refresh

Written by Roxana Zaman
Updated yesterday

I'm not receiving emails from Maple

Written by Roxana Zaman
Updated yesterday

I'm not receiving Maple e-mails to my Hotmail account

If you have a Hotmail account, check your "Other" folder for our emails.

Written by Roxana Zaman
Updated yesterday

My email or phone number is already in use

Written by Roxana Zaman
Updated yesterday