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Learn more about how to use Maple
Adding or updating health card information on your profileSteps to upload your health card to your patient profile on mobile and web browsers.
Changing the email address on an accountYou can change the email address on your account at any time.
Setting gender identity, pronouns, or preferred name on a Maple accountYou can add a preferred name and gender information to your account at any time.
Updating profile informationAdjusting the name, date of birth, or other information for you profile or a patient on your account.
Steps to see a healthcare provider on MapleHere's a step-by-step guide of the consultation request process on Maple.
Registering for an accountA step-by-step guide on how to create a Maple account
Adding a patient to your Maple account
Minimum age to register for Maple
Changing communication languageMaple is available in English and French!
Changing the phone number on an accountYou can change the phone number on your account at any time.
Closing duplicate accountsInformation on having multiple accounts on Maple
Best practices for submitting a consultation requestUse these tips to help providers understand your needs and determine if they can safely assist you on Maple
Common ineligible consultation requests
Checking messages from MapleView important messages and manage your notification settings
Rescheduling an appointmentAppointments must be cancelled and then booked again.
Cancelling a scheduled appointment
Services outside of Canada
Inclusivity at Maple
Accessibility at MapleOur mission is to make healthcare more accessible for everyone in Canada.
Why photo ID is requiredTo serve you better, we may ask for a valid government-issued identification.
Finding a permanent family doctorWe can connect you to our network of doctors online, however Maple is not able to find you a dedicated family doctor.
Using Maple without impacting your family doctor relationshipDe-rostering is not an issue for services which are unavailable at your family practice — Maple typically falls into this category.
Regulatory bodies that govern the healthcare provided on Maple
Online doctor availabilityAvailability of Maple online doctors
About our Usage Policies
Time limits for online consultations
Downloading and faxing a consultation summaryHow to locate, download, and fax a summary of your visit after it has been completed.
Using the guest video feature
Adding medical records to your health profile on MapleStep-by-step instructions for adding new or correcting existing information in your health profile
Understanding consultation request cancellations and declinesIf a provider isn't able to help you on Maple, they'll cancel your request so you don't get charged.
Requesting a specific provider
Notifications for on-demand visits or scheduled appointments
Deleting an accountA step-by-step process on how to delete your Maple account
Devices and browsers that support Maple
What to expect after deleting a Maple accountThe following article details what happens when you close your account on Maple.
Adding medical records to your health profile in a waiting roomStep-by-step instructions to add new information to your health profile while in a waiting room.
Adding medical records to your health profile in a consultationStep-by-step instructions to add new information to your health profile while in a consultation.
Getting started with MapleWe’ve included some information to help you get your account set up.
Maple and the Canadian medical landscapeWondering about the legal aspects of virtual care in Canadian healthcare?
Attending your consultation
Consultation ratings
Viewing your dashboard
Follow-up questions or information for the provider after a consultationIf you have questions or documents to share after your consultation, follow the steps here.
Uploading photos and documents to your consultationStep-by-step instructions to share files with a provider
The provider is not responding in the consultation chatExpectations for when your provider doesn't respond for a while
Cancel an on-demand visit
Maple's location
Uploading photos and documents to your waiting roomHow to share files with a provider while waiting for your consultation to begin
Consultation response timesInfo on how long will you wait for a healthcare provider to pick up your request
Deleting a patient from your account
AI intake assistant
Deleting files from consultationsSteps on how to delete files from your consultation.
Why a phone number is required
Confirming your email addressWhen you sign up for a Maple account, you will need to verify your email address.
Ensuring privacy in video consultations
Hiding or removing medical records and consultation history
What to do if an account may be compromised
Steps for keeping an account secure
Privacy at Maple
Confirming your phone numberInstructions to verify your phone number when registering.
Resetting your password
Setting a strong password
I can't click to the next screen after I enter my symptoms
Turning off email and text notifications from Maple
My Maple account is deactivated
Trouble sending a second message in the consultationThe Grammarly plugin may cause issues in the consultation chat room forcing you to refresh
I'm not receiving emails from Maple
My email or phone number is already in use
Audio or video calls are not working
Signing outInstructions on how to sign out of your account.