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Account and security

Managing your account

Getting started with MapleWe’ve included some information to help you get your account set up.
Registering for an accountA step-by-step guide on how to create a Maple account
Adding a patient to your Maple account
Adding or updating health card information on your profileSteps to upload your health card to your patient profile on mobile and web browsers.
Verifying your phone numberInstructions to verify your phone number when registering.
Verifying your email addressWhen you sign up for a Maple account, you will need to verify your email address.
Updating profile informationSteps to adjust the profile information for any patient on your account, name and date of birth.
Changing the email address on your accountYou can change the email address on your account at any time.
Changing the language and communication settings on your accountMaple is available in English and French!
Changing the phone number on your accountYou can update the phone number on your account at any time.
Setting gender identity, pronouns, or preferred name on a Maple accountYou can add a preferred name and gender information to your account at any time.
Checking inbox messages from MapleView important messages and manage your notification settings
Deleting an accountA step-by-step process on how to delete your Maple account
Deleting a patient from your account
Closing duplicate accountsInformation on having multiple accounts on Maple
What to expect after deleting a Maple accountThe following article details what happens when you close your account on Maple.
Accessing your settingsYou can personalize your Maple experience by accessing your settings.
Transferring patient profilesSteps to transfer a patient from your account to their own independent account.
Updating the account holder's name on MapleSteps to update your name depends on if you are the account holder, or a dependant on the account.
Changing your residence on your account