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Learn more about how to use Maple

Roxana Zaman avatar Nataliya Paranych avatar Greg Willmot avatar +3
49 articles in this collection
Written by Roxana Zaman, Nataliya Paranych, Greg Willmot and 3 others
How Maple Works

How can I make the most of my Maple visit?

There are some steps we recommend to prepare for a successful Maple visit.
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Written by Willow
Updated this week

How do I reschedule an appointment?

Appointments must be cancelled and then booked again.
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Written by Willow
Updated over a week ago

How do I cancel an appointment?

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Written by Willow
Updated over a week ago

What should I not use Maple for?

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Written by Roxana Zaman
Updated over a week ago

Services outside of Canada

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Written by Willow
Updated over a week ago

Inclusivity at Maple

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Written by Willow
Updated over a week ago

Accessibility at Maple

Our mission is to make healthcare more accessible for everyone in Canada.
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Written by Willow
Updated over a week ago

Why do you ask for my photo ID?

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Written by Onsia
Updated over a week ago

Can I find a permanent family doctor through Maple?

We can connect you to our network of doctors online, however Maple is not able to find you a dedicated family doctor.
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Written by Greg Willmot
Updated over a week ago

Which regulatory body governs the healthcare provided on Maple?

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Written by Roxana Zaman
Updated over a week ago

When are your online doctors available?

Availability of Maple online doctors
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Written by Roxana Zaman
Updated over a week ago

About our Usage Policies

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Written by Greg Willmot
Updated over a week ago

Is there a time limit to my online consultation?

There is no time limit to your Maple doctor consultation
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Written by Roxana Zaman
Updated over a week ago

Downloading and faxing a consultation summary

How to locate, download, and fax a summary of your visit after it has been completed.
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Written by Greg Willmot
Updated over a week ago

How does the guest video feature work?

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Written by Willow
Updated over a week ago

How do I add or update medical records on Maple?

Step-by-step instructions for adding new or correcting your medical records, including uploading ID.
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Written by Greg Willmot
Updated over a week ago

Why was my consultation request cancelled?

If a provider isn't able to help you on Maple, they'll cancel your request so you don't get charged
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Written by Roxana Zaman
Updated over a week ago

Can I request a specific physician?

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Written by Roxana Zaman
Updated over a week ago

How will I be notified when my on-demand visit or scheduled appointment starts?

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Written by Roxana Zaman
Updated over a week ago

How do I delete my account?

A step-by-step process on how to close your Maple account.
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Written by Hannah
Updated over a week ago

Which devices and browsers support Maple?

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Written by Roxana Zaman
Updated over a week ago

What happens when I delete my Maple account?

The following article details what happens when you close your account on Maple.
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Written by Greg Willmot
Updated over a week ago