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Learn more about how to use Maple

Roxana Zaman avatar Nataliya Paranych avatar Greg Willmot avatar +3
46 articles in this collection
Written by Roxana Zaman, Nataliya Paranych, Greg Willmot and 3 others
How Maple Works

How does the guest video feature work?

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Written by Willow
Updated yesterday

Accessibility at Maple

Our mission is to make healthcare more accessible for everyone in Canada.
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Written by Willow
Updated yesterday

How do I reschedule an appointment?

Appointments must be cancelled and then booked again.
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Written by Willow
Updated yesterday

How do I cancel an appointment?

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Written by Willow
Updated yesterday

Why do you ask for my photo ID?

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Written by Onsia
Updated yesterday

Can I find a permanent family doctor through Maple?

We can connect you to our network of doctors online, however Maple is not able to find you a dedicated family doctor.
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Written by Greg Willmot
Updated yesterday

Can I use Maple for medical treatment if I'm a visitor in Canada?

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Written by Roxana Zaman
Updated yesterday

Which regulatory body governs the healthcare provided on Maple?

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Written by Roxana Zaman
Updated yesterday

When are your online doctors available?

Availability of Maple online doctors
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Written by Roxana Zaman
Updated yesterday

About our Usage Policies

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Written by Greg Willmot
Updated yesterday

Is there a time limit to my online consultation?

There is no time limit to your Maple doctor consultation
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Written by Roxana Zaman
Updated yesterday

Downloading and faxing a consultation summary

How to locate, download, and fax a summary of your visit after it has been completed.
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Written by Greg Willmot
Updated yesterday

How do I add or update medical records on Maple?

Step-by-step instructions for adding new or correcting your medical records, including uploading identification.
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Written by Greg Willmot
Updated yesterday

Can I request a specific physician?

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Written by Roxana Zaman
Updated yesterday

What should I not use Maple for?

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Written by Roxana Zaman
Updated yesterday

Why did the healthcare provider cancel my request?

If a provider isn't able to help you on Maple, they'll cancel your request so you don't get charged
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Written by Roxana Zaman
Updated yesterday

How will I be notified when my on-demand visit or scheduled appointment starts?

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Written by Roxana Zaman
Updated yesterday

How do I delete my account?

A step-by-step process on how to close your Maple account.
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Written by Hannah
Updated yesterday

Which devices and browsers support Maple?

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Written by Roxana Zaman
Updated yesterday

What happens when I delete my Maple account?

The following article details what happens when you close your account on Maple.
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Written by Greg Willmot
Updated yesterday