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Learn more about how to use Maple
How do I add or update health card information?
How can I change the email address on my account?
Can I set my gender identity, pronouns, or preferred name on my Maple account?
How can I update profile information?
How do I see a doctor or healthcare provider on Maple?
How do I register for an account?
How do I add a patient to my Maple account?
Can I add a family member to my Maple account?
How old do I have to be to register for Maple?
How can I make the most of my Maple visit?
How do I check my messages from Maple?
How do I reschedule an appointment?
How do I cancel an appointment?
What should I not use Maple for?
Services outside of Canada
Inclusivity at Maple
Accessibility at Maple
Why do you ask for my photo ID?
Can I find a permanent family doctor through Maple?
Which regulatory body governs the healthcare provided on Maple?
When are your online doctors available?
About our Usage Policies
Is there a time limit to my online consultation?
Downloading and faxing a consultation summary
How does the guest video feature work?
How do I add or update medical records on Maple?
Why was my consultation request cancelled?
Can I request a specific physician?
How will I be notified when my on-demand visit or scheduled appointment starts?
How do I delete my account?
Which devices and browsers support Maple?
What happens when I delete my Maple account?
Why do you ask for my phone number?
How do I confirm my email address?
How do I know video footage of my body doesn't end up online?
Who can see my health information?
What should I do if I think my account is compromised?
What can I do to keep my account secure?
Are my consultations on Maple being monitored?
How do I confirm my phone number?
I forgot my password. How do I reset it?
Why won't my password work?
I can't click to the next screen after I enter my symptoms
How do I turn off email and text notifications from Maple?
Why is my Maple account deactivated?
I can't type a second message without refreshing the page
I'm not receiving emails from Maple
I'm not receiving Maple e-mails to my Hotmail account
My email or phone number is already in use