Account and security
Getting started with MapleWe’ve included some information to help you get your account set up.
Registering for an accountA step-by-step guide on how to create a Maple account
Adding a patient to your Maple account
Adding or updating health card information on your profileSteps to upload your health card to your patient profile on mobile and web browsers.
Verifying your phone numberInstructions to verify your phone number when registering.
Verifying your email addressWhen you sign up for a Maple account, you will need to verify your email address.
Updating profile informationAdjusting the name, date of birth, or other information for you profile or a patient on your account.
Changing the email address on your accountYou can change the email address on your account at any time.
Changing the language and communication settings on your accountMaple is available in English and French!
Changing the phone number on your accountYou can change the phone number on your account at any time.
Setting gender identity, pronouns, or preferred name on a Maple accountYou can add a preferred name and gender information to your account at any time.
Checking inbox messages from MapleView important messages and manage your notification settings
Deleting an accountA step-by-step process on how to delete your Maple account
Deleting a patient from your account
Closing duplicate accountsInformation on having multiple accounts on Maple
What to expect after deleting a Maple accountThe following article details what happens when you close your account on Maple.
Transferring patient profilesSteps to transfer a patient from your account to their own independent account.
Services outside of Canada
Finding a permanent family doctorWe can connect you to our network of doctors online, however Maple is not able to find you a dedicated family doctor.
Using Maple without impacting your family doctor relationshipDe-rostering is not an issue for services which are unavailable at your family practice — Maple typically falls into this category.
Regulatory bodies that govern the healthcare provided on Maple
Online doctor availabilityAvailability of Maple online doctors
Time limits for online consultations
Maple and the Canadian medical landscapeWondering about the legal aspects of virtual care in Canadian healthcare?
Maple's location
AI intake assistant
Maple consultation types: Text, audio, and video options
Ensuring privacy in video consultations
Hiding or removing medical records and consultation history
What to do if an account may be compromised
Steps for keeping an account secure
Privacy at Maple
Resetting your password
Setting a strong password
Why a phone number is required
Why photo ID is requiredTo serve you better, we may ask for a valid government-issued identification.
I can't click to the next screen after I enter my symptoms
Turning off email and text notifications from Maple
My Maple account is deactivated
Trouble sending a second message in the consultationThe Grammarly plugin may cause issues in the consultation chat room forcing you to refresh
I'm not receiving emails from Maple
My email or phone number is already in use
Audio or video calls are not working
Signing outInstructions on how to sign out of your account.
I can't proceed with my request because Maple cannot locate me
Devices and browsers that support Maple
Using the guest video feature
Notifications for on-demand visits or scheduled appointments
Viewing your dashboard