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Learn more about how to use Maple

Roxana Zaman avatar Nataliya Paranych avatar Greg Willmot avatar +1
40 articles in this collection
Written by Roxana Zaman, Nataliya Paranych, Greg Willmot and 1 other
How Maple Works

Can I find a permanent family doctor through Maple?

We can connect you to our network of doctors online, however Maple cannot permanently find you a dedicated family doctor.
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Written by Greg Willmot
Updated over a week ago

Can I use Maple for medical treatment if I'm a visitor in Canada?

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Written by Roxana Zaman
Updated this week

Which regulatory body governs the healthcare provided on Maple?

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Written by Roxana Zaman
Updated over a week ago

When are your online doctors available?

Availability of Maple online doctors
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Written by Roxana Zaman
Updated over a week ago

About our Usage Policies

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Written by Greg Willmot
Updated over a week ago

Is there a time limit to my online consultation?

There is no time limit to your Maple doctor consultation
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Written by Roxana Zaman
Updated over a week ago

Downloading and Faxing a Consultation Summary

How to locate, download, and fax a summary of your visit after it has been completed.
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Written by Greg Willmot
Updated over a week ago

How do I update medical records on Maple?

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Written by Greg Willmot
Updated over a week ago

Can I request a specific physician?

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Written by Roxana Zaman
Updated this week

What should I not use Maple for?

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Written by Roxana Zaman
Updated over a week ago

Why did the healthcare provider cancel my request?

If a provider isn't able to help you on Maple, they'll cancel your request so you don't get charged
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Written by Roxana Zaman
Updated over a week ago

I have been waiting for a while for the consultation to begin

​It said my consultation will begin shortly but it's been more than 5 minutes.
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Written by Roxana Zaman
Updated over a week ago

How do I delete my account?

A step-by-step process on how to close your Maple account.
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Written by Hannah
Updated over a week ago

Comment puis-je fermer mon compte?

Un processus étape par étape pour supprimer votre compte Maple.
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Written by Hannah
Updated over a week ago

Which devices and browsers support Maple?

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Written by Roxana Zaman
Updated over a week ago

What happens when I delete my Maple account?

The following article details what happens when you close your account on Maple.
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Written by Greg Willmot
Updated over a week ago