Maple

Willow

Roxana Zaman

Onsia

Account

How do I add or update health card information?

You can change the email address on your account at any time.

How can I change the email address on my account?

Yes, you can add a preferred name and gender information to your account at any time.

Can I set my gender identity, pronouns, or preferred name on my Maple account?

Here's a step-by-step guide of the on-demand consultation request process on Maple.

How do I see a doctor or healthcare provider on Maple?

A step-by-step guide on how to create a Maple account

How do I register for an account?

How do I add a patient to my Maple account?

Can I add a family member to my Maple account?

How old do I have to be to register for Maple?

Greg Willmot

Creating an Account

There are some steps we recommend to prepare for a successful Maple visit.

How can I make the most of my Maple visit?

View important messages and manage your notification settings

How do I check my messages from Maple?

Appointments must be cancelled and then booked again.

How do I reschedule an appointment?

How do I cancel an appointment?

What should I not use Maple for?

Services outside of Canada

Inclusivity at Maple

Our mission is to make healthcare more accessible for everyone in Canada.

Accessibility at Maple

Why do you ask for my photo ID?

We can connect you to our network of doctors online, however Maple is not able to find you a dedicated family doctor.

Can I find a permanent family doctor through Maple?

Which regulatory body governs the healthcare provided on Maple?

When are your online doctors available?

About our Usage Policies

There is no time limit to your Maple doctor consultation

Is there a time limit to my online consultation?

How to locate, download, and fax a summary of your visit after it has been completed.

Downloading and faxing a consultation summary

How does the guest video feature work?

Step-by-step instructions for adding new or correcting your medical records, including uploading ID.

How do I add or update medical records on Maple?

If a provider isn't able to help you on Maple, they'll cancel your request so you don't get charged

Why was my consultation request cancelled?

Can I request a specific physician?

How will I be notified when my on-demand visit or scheduled appointment starts?

A step-by-step process on how to close your Maple account.

How do I delete my account?

Which devices and browsers support Maple?

The following article details what happens when you close your account on Maple.

What happens when I delete my Maple account?

How Maple Works

Maple Chatbot Disclaimer

Live Chat & Email Privacy Disclaimer

Privacy Disclaimers

Why do you ask for my phone number?

When you sign up for a Maple account, you will need to verify your email address

How do I confirm my email address?

How do I know video footage of my body doesn't end up online?

Who can see my health information?

What should I do if I think my account is compromised?

What can I do to keep my account secure?

Are my consultations on Maple being monitored?

How do I confirm my phone number?

I forgot my password. How do I reset it?

Why won't my password work?

Account Security 

I can't click to the next screen after I enter my symptoms

How do I turn off email and text notifications from Maple?

Why is my Maple account deactivated?

The Grammarly plugin breaks the chat room forcing you to refresh

I can't type a second message without refreshing the page

I'm not receiving emails from Maple

If you have a Hotmail account, check your "Other" folder for our emails.

I'm not receiving Maple e-mails to my Hotmail account

My email or phone number is already in use

Tech Troubleshooting

Find answers and get help from Intercom Support and Community Experts