Account

Learn more about how to use Maple

Roxana Zaman avatar Nataliya Paranych avatar Greg Willmot avatar +3
43 articles in this collection
Written by Roxana Zaman, Nataliya Paranych, Greg Willmot and 3 others
How Maple Works

How do I reschedule an appointment?

Appointments must be cancelled and then booked again.
Willow avatar
Written by Willow
Updated this week

How do I cancel an appointment?

Willow avatar
Written by Willow
Updated this week

Why do you ask for my photo ID?

Onsia avatar
Written by Onsia
Updated over a week ago

Can I find a permanent family doctor through Maple?

We can connect you to our network of doctors online, however Maple cannot permanently find you a dedicated family doctor.
Greg Willmot avatar
Written by Greg Willmot
Updated over a week ago

Can I use Maple for medical treatment if I'm a visitor in Canada?

Roxana Zaman avatar
Written by Roxana Zaman
Updated over a week ago

Which regulatory body governs the healthcare provided on Maple?

Roxana Zaman avatar
Written by Roxana Zaman
Updated over a week ago

When are your online doctors available?

Availability of Maple online doctors
Roxana Zaman avatar
Written by Roxana Zaman
Updated over a week ago

About our Usage Policies

Greg Willmot avatar
Written by Greg Willmot
Updated over a week ago

Is there a time limit to my online consultation?

There is no time limit to your Maple doctor consultation
Roxana Zaman avatar
Written by Roxana Zaman
Updated over a week ago

Downloading and Faxing a Consultation Summary

How to locate, download, and fax a summary of your visit after it has been completed.
Greg Willmot avatar
Written by Greg Willmot
Updated over a week ago

How do I update medical records on Maple?

Greg Willmot avatar
Written by Greg Willmot
Updated over a week ago

Can I request a specific physician?

Roxana Zaman avatar
Written by Roxana Zaman
Updated over a week ago

What should I not use Maple for?

Roxana Zaman avatar
Written by Roxana Zaman
Updated over a week ago

Why did the healthcare provider cancel my request?

If a provider isn't able to help you on Maple, they'll cancel your request so you don't get charged
Roxana Zaman avatar
Written by Roxana Zaman
Updated over a week ago

I have been waiting for a while for the consultation to begin

​It said my consultation will begin shortly but it's been more than 5 minutes.
Roxana Zaman avatar
Written by Roxana Zaman
Updated over a week ago

How do I delete my account?

A step-by-step process on how to close your Maple account.
Hannah avatar
Written by Hannah
Updated over a week ago

Comment puis-je fermer mon compte?

Un processus étape par étape pour supprimer votre compte Maple.
Hannah avatar
Written by Hannah
Updated over a week ago

Which devices and browsers support Maple?

Roxana Zaman avatar
Written by Roxana Zaman
Updated over a week ago

What happens when I delete my Maple account?

The following article details what happens when you close your account on Maple.
Greg Willmot avatar
Written by Greg Willmot
Updated over a week ago