Account and security
Getting started with MapleWe’ve included some information to help you get your account set up.
Registering for an accountA step-by-step guide on how to create a Maple account
Adding a patient to your Maple account
Adding or updating health card information on your profileSteps to upload your health card to your patient profile on mobile and web browsers.
Verifying your phone numberInstructions to verify your phone number when registering.
Verifying your email addressWhen you sign up for a Maple account, you will need to verify your email address.
Updating profile informationSteps to adjust the profile information for any patient on your account, name and date of birth.
Changing the email address on your accountYou can change the email address on your account at any time.
Changing the language and communication settings on your accountMaple is available in English and French!
Changing the phone number on your accountYou can update the phone number on your account at any time.
Setting gender identity, pronouns, or preferred name on a Maple accountYou can add a preferred name and gender information to your account at any time.
Checking inbox messages from MapleView important messages and manage your notification settings
Deleting an accountA step-by-step process on how to delete your Maple account
Deleting a patient from your account
Closing duplicate accountsInformation on having multiple accounts on Maple
What to expect after deleting a Maple accountThe following article details what happens when you close your account on Maple.
Accessing your settingsYou can personalize your Maple experience by accessing your settings.
Transferring patient profilesSteps to transfer a patient from your account to their own independent account.
Updating the account holder's name on MapleSteps to update your name depends on if you are the account holder, or a dependant on the account.
Changing your residence on your account
Using Maple services while outside of Canada
Using Maple while visiting CanadaInformation about seeing a provider through Maple if you are visiting Canada
Using Maple without impacting your family doctor relationshipDe-rostering is not an issue for services which are unavailable at your family practice — Maple typically falls into this category.
Finding a permanent family doctorWe can connect you to our network of doctors online, however Maple is not able to find you a dedicated family doctor.
Regulatory bodies that govern the healthcare provided on Maple
Online doctor availabilityAvailability of Maple online doctors
Time limits for online consultations
Maple and the Canadian medical landscapeWondering about the legal aspects of virtual care in Canadian healthcare?
Maple's location
AI intake assistant
Maple consultation types: Text, audio, and video options
Maple Chatbot Disclaimer
Live Chat & Email Privacy Disclaimer
Virtual care disclaimer
About our Usage Policies
Inclusivity at Maple
Accessibility at MapleOur mission is to make healthcare more accessible for everyone in Canada.
Minimum age to register for Maple
Complaint resourcesWe are deeply committed to delivering access to high-quality healthcare, and ensuring every Maple member has a consistently positive, supportive experience.
Ensuring privacy in video consultations
Hiding a consultation
What to do if an account may be compromised
Steps for keeping an account secure
Privacy at Maple
Resetting your password
Setting a strong password
Why a phone number is required
Why photo ID is requiredTo serve you better, we may ask for a valid government-issued identification.
Setting up two-factor authentication on your accountFor added security, you can set up 2FA on your account.
I can't click to the next screen after I enter my symptoms
Adjusting email and text notifications from MapleInstructions to change your notification settings
My Maple account is deactivated
I'm not receiving emails from Maple
My email or phone number is already in use when I register
Audio or video calls are not working
Signing outInstructions on how to sign out of your account.
I can't proceed with my request because Maple cannot locate me
Devices and browsers that support Maple
Notifications for your upcoming appointments
Viewing your dashboardThe main homepage of your Maple account is called the dashboard.
Customizing the font size
Trouble signing inTroubleshooting steps if you're unable to sign in.
I was logged out of my accountWhat it means when you are logged out of your Maple account.
Reasons you are unable to request a new consultationWhat it means if you're seeing the message “You're not able to request new consultations”.