Account

Learn more about how to use Maple

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49 articles in this collection
Written by Roxana Zaman, Nataliya Paranych, Greg Willmot and 3 others

Creating an Account

How do I add or update health card information?

Written by Willow
Updated over a week ago

How can I change the email address on my account?

You can change the email address on your account at any time.

Written by Willow
Updated over a week ago

Can I set my gender identity, pronouns, or preferred name on my Maple account?

Yes, you can add a preferred name and gender information to your account at any time.

Written by Willow
Updated over a week ago

How do I see a doctor or healthcare provider on Maple?

Here's a step-by-step guide of the on-demand consultation request process on Maple.

Written by Greg Willmot
Updated over a week ago

How do I register for an account?

A step-by-step guide on how to create a Maple account

Written by Greg Willmot
Updated over a week ago

How do I add a patient to my Maple account?

Written by Greg Willmot
Updated over a week ago

Can I add a family member to my Maple account?

Written by Roxana Zaman
Updated over a week ago

How old do I have to be to register for Maple?

Written by Roxana Zaman
Updated over a week ago

How Maple Works

How can I make the most of my Maple visit?

There are some steps we recommend to prepare for a successful Maple visit.

Written by Willow
Updated this week

How do I reschedule an appointment?

Appointments must be cancelled and then booked again.

Written by Willow
Updated over a week ago

How do I cancel an appointment?

Written by Willow
Updated over a week ago

What should I not use Maple for?

Written by Roxana Zaman
Updated over a week ago

Services outside of Canada

Written by Willow
Updated over a week ago

Inclusivity at Maple

Written by Willow
Updated over a week ago

Accessibility at Maple

Our mission is to make healthcare more accessible for everyone in Canada.

Written by Willow
Updated over a week ago

Why do you ask for my photo ID?

Written by Onsia
Updated over a week ago

Can I find a permanent family doctor through Maple?

We can connect you to our network of doctors online, however Maple is not able to find you a dedicated family doctor.

Written by Greg Willmot
Updated over a week ago

Which regulatory body governs the healthcare provided on Maple?

Written by Roxana Zaman
Updated over a week ago

When are your online doctors available?

Availability of Maple online doctors

Written by Roxana Zaman
Updated over a week ago

About our Usage Policies

Written by Greg Willmot
Updated over a week ago

Is there a time limit to my online consultation?

There is no time limit to your Maple doctor consultation

Written by Roxana Zaman
Updated over a week ago

Downloading and faxing a consultation summary

How to locate, download, and fax a summary of your visit after it has been completed.

Written by Greg Willmot
Updated over a week ago

How does the guest video feature work?

Written by Willow
Updated over a week ago

How do I add or update medical records on Maple?

Step-by-step instructions for adding new or correcting your medical records, including uploading ID.

Written by Greg Willmot
Updated over a week ago

Why was my consultation request cancelled?

If a provider isn't able to help you on Maple, they'll cancel your request so you don't get charged

Written by Roxana Zaman
Updated over a week ago

Can I request a specific physician?

Written by Roxana Zaman
Updated over a week ago

How will I be notified when my on-demand visit or scheduled appointment starts?

Written by Roxana Zaman
Updated over a week ago

How do I delete my account?

A step-by-step process on how to close your Maple account.

Written by Hannah
Updated over a week ago

Which devices and browsers support Maple?

Written by Roxana Zaman
Updated over a week ago

What happens when I delete my Maple account?

The following article details what happens when you close your account on Maple.

Written by Greg Willmot
Updated over a week ago

Privacy Disclaimers

Maple Chatbot Disclaimer

Written by Roxana Zaman
Updated over a week ago

Live Chat & Email Privacy Disclaimer

Written by Greg Willmot
Updated over a week ago

Account Security

Why do you ask for my phone number?

Written by Roxana Zaman
Updated over a week ago

How do I confirm my email address?

When you sign up for a Maple account, you will need to verify your email address

Written by Roxana Zaman
Updated over a week ago

How do I know video footage of my body doesn't end up online?

Written by Roxana Zaman
Updated over a week ago

Who can see my health information?

Written by Roxana Zaman
Updated over a week ago

What should I do if I think my account is compromised?

Written by Roxana Zaman
Updated over a week ago

What can I do to keep my account secure?

Written by Roxana Zaman
Updated over a week ago

Are my consultations on Maple being monitored?

Written by Roxana Zaman
Updated over a week ago

How do I confirm my phone number?

Written by Roxana Zaman
Updated over a week ago

I forgot my password. How do I reset it?

Written by Roxana Zaman
Updated over a week ago

Why won't my password work?

Written by Greg Willmot
Updated over a week ago

Tech Troubleshooting

I can't click to the next screen after I enter my symptoms

Written by Nataliya Paranych
Updated over a week ago

How do I turn off email and text notifications from Maple?

Written by Roxana Zaman
Updated over a week ago

Why is my Maple account deactivated?

Written by Greg Willmot
Updated over a week ago

I can't type a second message without refreshing the page

The Grammarly plugin breaks the chat room forcing you to refresh

Written by Roxana Zaman
Updated over a week ago

I'm not receiving emails from Maple

Written by Roxana Zaman
Updated over a week ago

I'm not receiving Maple e-mails to my Hotmail account

If you have a Hotmail account, check your "Other" folder for our emails.

Written by Roxana Zaman
Updated over a week ago

My email or phone number is already in use

Written by Roxana Zaman
Updated over a week ago