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Learn more about how to use Maple
Adding or updating health card information
Changing the email address on an accountYou can change the email address on your account at any time.
Setting gender identity, pronouns, or preferred name on a Maple accountYes, you can add a preferred name and gender information to your account at any time.
Updating profile informationAdjusting the name, date of birth, or other information for you profile or a patient on your account.
Seeing a doctor or healthcare provider on MapleHere's a step-by-step guide of the consultation request process on Maple.
Registering for an accountA step-by-step guide on how to create a Maple account
Adding a patient to your Maple account
Minimum age to register for Maple
Changing communication languageMaple is available in English and French!
Making the most of a Maple visitThere are some steps we recommend to prepare for a successful Maple visit.
Checking messages from MapleView important messages and manage your notification settings
Rescheduling an appointmentAppointments must be cancelled and then booked again.
Cancelling an appointment
What Maple can't help with
Services outside of Canada
Inclusivity at Maple
Accessibility at MapleOur mission is to make healthcare more accessible for everyone in Canada.
Why photo ID is requiredTo serve you better, we may ask for a valid government-issued identification.
Finding a permanent family doctorWe can connect you to our network of doctors online, however Maple is not able to find you a dedicated family doctor.
Using Maple without impacting your family doctor relationshipDe-rostering is not an issue for services which are unavailable at your family practice — Maple typically falls into this category.
Regulatory bodies that govern the healthcare provided on Maple
Online doctor availabilityAvailability of Maple online doctors
About our Usage Policies
There is no time limit for online consultations
Downloading and faxing a consultation summaryHow to locate, download, and fax a summary of your visit after it has been completed.
Using the guest video feature
Completing your health profile on MapleStep-by-step instructions for adding new or correcting existing information in your health profile
Cancelled or declined consultation requestsIf a provider isn't able to help you on Maple, they'll cancel your request so you don't get charged
Requesting a specific physician
On-demand visit or scheduled appointment notifications
Deleting an accountA step-by-step process on how to close your Maple account
Devices and browsers that support Maple
What to expect after deleting a Maple accountThe following article details what happens when you close your account on Maple.
Uploading records to your health profile in a waiting roomStep-by-step instructions to add new information to your health profile while in a waiting room.
Uploading records to your health profile in a consultationStep-by-step instructions to add new information to your health profile while in a consultation.
Why a phone number is required
Confirming your email addressWhen you sign up for a Maple account, you will need to verify your email address.
Ensuring patients' video footage doesn't end up online
Hiding or removing medical records and consultation history
What to do if an account may be compromised
Steps for keeping an account secure
Privacy at Maple
Confirming your phone number
Resetting your password
Setting a strong password
I can't click to the next screen after I enter my symptoms
Turning off email and text notifications from Maple
My Maple account is deactivated
Trouble sending a second message in the consultationThe Grammarly plugin may cause issues in the consultation chat room forcing you to refresh
I'm not receiving emails from Maple
My email or phone number is already in use
Audio or video calls are not working