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Learn more about how to use Maple
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47 articles in this collection
Written by
Roxana Zaman,
Nataliya Paranych,
Greg Willmot
and 3 others
Creating an Account
How do I add or update health card information?
Written by
Willow
Updated over a week ago
Can I set my gender identity and chosen name on my Maple account?
Written by
Willow
Updated over a week ago
How do I see a doctor or healthcare provider on Maple?
Here's a step-by-step guide of the on-demand consultation request process on Maple.
Written by
Greg Willmot
Updated over a week ago
How do I register for an account?
A step-by-step guide on how to create a Maple account
Written by
Greg Willmot
Updated over a week ago
How do I add a patient to my Maple account?
Written by
Greg Willmot
Updated over a week ago
Can I add a family member to my Maple account?
Written by
Roxana Zaman
Updated over a week ago
How old do I have to be to register for Maple?
Written by
Roxana Zaman
Updated over a week ago
How Maple Works
How does the guest video feature work?
Written by
Willow
Updated over a week ago
Comment ajouter ou modifier des dossiers médicaux sur Maple?
Les instructions par chaque étape pour ajouter ou modifier vos dossier médicaux, y compris le téléchargement des pièces d'identité
Written by
Willow
Updated over a week ago
Services outside of Canada
Written by
Willow
Updated over a week ago
Accessibility at Maple
Our mission is to make healthcare more accessible for everyone in Canada.
Written by
Willow
Updated over a week ago
How do I reschedule an appointment?
Appointments must be cancelled and then booked again.
Written by
Willow
Updated over a week ago
How do I cancel an appointment?
Written by
Willow
Updated over a week ago
Why do you ask for my photo ID?
Written by
Onsia
Updated over a week ago
Can I find a permanent family doctor through Maple?
We can connect you to our network of doctors online, however Maple is not able to find you a dedicated family doctor.
Written by
Greg Willmot
Updated over a week ago
Which regulatory body governs the healthcare provided on Maple?
Written by
Roxana Zaman
Updated over a week ago
When are your online doctors available?
Availability of Maple online doctors
Written by
Roxana Zaman
Updated over a week ago
About our Usage Policies
Written by
Greg Willmot
Updated over a week ago
Is there a time limit to my online consultation?
There is no time limit to your Maple doctor consultation
Written by
Roxana Zaman
Updated over a week ago
Downloading and faxing a consultation summary
How to locate, download, and fax a summary of your visit after it has been completed.
Written by
Greg Willmot
Updated over a week ago
How do I add or update medical records on Maple?
Step-by-step instructions for adding new or correcting your medical records, including uploading identification.
Written by
Greg Willmot
Updated over a week ago
Can I request a specific physician?
Written by
Roxana Zaman
Updated over a week ago
What should I not use Maple for?
Written by
Roxana Zaman
Updated over a week ago
Why did the healthcare provider cancel my request?
If a provider isn't able to help you on Maple, they'll cancel your request so you don't get charged
Written by
Roxana Zaman
Updated over a week ago
How will I be notified when my on-demand visit or scheduled appointment starts?
Written by
Roxana Zaman
Updated over a week ago
How do I delete my account?
A step-by-step process on how to close your Maple account.
Written by
Hannah
Updated over a week ago
Which devices and browsers support Maple?
Written by
Roxana Zaman
Updated over a week ago
What happens when I delete my Maple account?
The following article details what happens when you close your account on Maple.
Written by
Greg Willmot
Updated over a week ago
Privacy Disclaimers
Maple Chatbot Disclaimer
Written by
Roxana Zaman
Updated over a week ago
Live Chat & Email Privacy Disclaimer
Written by
Greg Willmot
Updated over a week ago
Account Security
Why do you ask for my phone number?
Written by
Roxana Zaman
Updated over a week ago
How do I confirm my email address?
When you sign up for a Maple account, you will need to verify your email address
Written by
Roxana Zaman
Updated over a week ago
How do I know video footage of my body doesn't end up online?
Written by
Roxana Zaman
Updated over a week ago
Who can see my health information?
Written by
Roxana Zaman
Updated over a week ago
What should I do if I think my account is compromised?
Written by
Roxana Zaman
Updated over a week ago
What can I do to keep my account secure?
Written by
Roxana Zaman
Updated over a week ago
Are my consultations on Maple being monitored?
Written by
Roxana Zaman
Updated over a week ago
How do I confirm my phone number?
Written by
Roxana Zaman
Updated over a week ago
I forgot my password. How do I reset it?
Written by
Roxana Zaman
Updated over a week ago
Why won't my password work?
Written by
Greg Willmot
Updated over a week ago
Tech Troubleshooting
I can't click to the next screen after I enter my symptoms
Written by
Nataliya Paranych
Updated over a week ago
How do I turn off email and text notifications from Maple?
Written by
Roxana Zaman
Updated over a week ago
Why is my Maple account deactivated?
Written by
Greg Willmot
Updated over a week ago
I can't type a second message without refreshing the page
The Grammarly plugin breaks the chat room forcing you to refresh
Written by
Roxana Zaman
Updated over a week ago
I'm not receiving emails from Maple
Written by
Roxana Zaman
Updated over a week ago
I'm not receiving Maple e-mails to my Hotmail account
If you have a Hotmail account, check your "Other" folder for our emails.
Written by
Roxana Zaman
Updated over a week ago
My email or phone number is already in use
Written by
Roxana Zaman
Updated over a week ago