De-rostering is something that family medical practices may do when you're accessing publicly covered medical services from another healthcare provider. When you've accessed additional services unavailable at your family practice, de-rostering shouldn't be an issue. Typically, the telemedicine services Maple provides aren't available at a family practice. We recommend contacting your family practice directly to inquire about telemedicine policies if you have any concerns.
It's also helpful to know that de-rostered doesn't mean "fired"—you don't lose your family doctor. Instead, de-rostering means you can no longer access the other services at the family health group, such as visits with clinic dietitians or social workers, or take advantage of special health programs such as diabetes or diet management.
In addition, doctors must work with you to understand why you sought care outside your regular family practice and, if possible, resolve the issue without de-rostering. Doctors must undertake reasonable efforts to resolve the situation in your best interest and provide written notice before officially de-rostering you. The College of Physicians and Surgeons of Ontario (CPSO) has a resource that outlines these responsibilities, available here.
Maple's goal is to improve access to healthcare, but not to replace your family doctor or existing relationship with your doctor or nurse practitioner.