Account and security
64 articles
- Getting started with MapleWe’ve included some information to help you get your account set up.
- Registering for an accountA step-by-step guide on how to create a Maple account
- Adding a patient profile to your Maple account
- Adding or updating health card information on your profileHow to add or update your health card on your Maple patient profile
- Verifying your phone numberHow to verify your phone number when registering.
- Verifying your email address
- Updating profile informationKeep your profile details accurate and up to date.
- Changing the email address on your accountYou can change the email address on your account at any time.
- Changing the language and communication settings on your accountMaple is available in English and French
- Changing the phone number on your accountYou can update the phone number on your account at any time–on any device.
- Setting gender identity, pronouns, or preferred name on a Maple accountAdd a preferred name and gender information to your account anytime.
- Checking inbox messages from MapleView important messages and manage your notification settings
- Closing your Maple accountHow to close your account for good.
- Removing a patient from your accountHow to delete a patient profile.
- Closing duplicate accountsInformation on having multiple accounts on Maple
- What to expect after deleting a Maple accountHere's what happens when you close your account on Maple.
- Accessing your settingsYou can personalize your Maple experience by accessing your settings
- Transferring patient profilesSteps to transfer a patient from your account to their own independent account
- Updating the account holder's name on Maple
- Changing your residence on your account
- Using Maple services while outside of Canada
- Using Maple while visiting CanadaInformation about seeing a provider through Maple if you are visiting Canada.
- Using Maple without impacting your family doctor relationshipDe-rostering isn't an issue for services that are unavailable at your family practice—Maple typically falls into this category
- Finding a permanent family doctorWe can connect you to our network of doctors online, however Maple isn't able to find you a dedicated family doctor
- Time limits for visitsWe're here to help you get the advice and support you need to feel better.
- Maple and the Canadian medical landscapeWondering about the legal aspects of virtual care in Canadian healthcare?
- Maple's locationMaple offers virtual healthcare across Canada. Learn where our headquarters are and where our practitioners serve patients.
- AI Intake Assistant
- Maple consultation types: Text, audio, and video optionsChoose how you connect with your practitioner — whatever works best for you.
- Maple chatbot disclaimerLearn about our chatbot service and how it works
- Live chat and email privacy disclaimerImportant privacy information about using our chat and email services
- Virtual care disclaimerWhat to know before you start your visit
- About our Usage Policies
- Inclusivity at MapleAccessible, equitable care for everyone
- Accessibility at MapleOur mission is to make healthcare more accessible for everyone in Canada.
- Minimum age to register for Maple
- Complaint resourcesSubmit feedback or file a complaint about your visit with a practitioner
- Ensuring privacy in video visits
- Hiding a visitControl which visits future practitioners can see
- What to do if your account may be compromised
- How to keep your account secureYour account security matters. Here's how to protect it.
- Privacy at Maple
- Resetting your password
- Setting a strong password
- Why a phone number is required
- Why photo ID is requiredTo serve you better, we may ask for a valid government-issued ID
- Setting up two-factor authenticationTwo-factor authentication (2FA) adds an extra layer of security to your account.
- I can't click to the next screen after I enter my symptoms
- Adjusting email and text notifications from MapleHow to update your notification settings in Maple
- My Maple account is deactivated
- I'm not receiving emails from Maple
- I'm not receiving Maple emails on my Hotmail account
- My email or phone number is already in use when I register
- Audio or video calls are not working
- Signing outThere are two ways to sign out of your account
- We can't locate you
- Devices and browsers that support Maple
- Notifications for your upcoming appointments
- Viewing your dashboard
- Customizing the font sizeAdjust the font size on mobile or web
- Trouble signing in
- I was logged out of my accountWhat it means when you are logged out of your Maple account
- Why you're unable to request a new visit
- Troubleshooting scrolling issuesHaving trouble moving forward on a page? Here's how to fix it.