Account and security
64 articles
Getting started with MapleWe’ve included some information to help you get your account set up.
Registering for an accountA step-by-step guide on how to create a Maple account
Adding a patient profile to your Maple account
Adding or updating health card information on your profileSteps to upload your health card to your patient profile on mobile and web browsers.
Verifying your phone numberInstructions to verify your phone number when registering.
Verifying your email addressWhen you sign up for a Maple account, you will need to verify your email address.
Updating profile informationSteps to adjust the profile information for any patient on your account, name and date of birth.
Changing the email address on your accountYou can change the email address on your account at any time.
Changing the language and communication settings on your accountMaple is available in English and French!
Changing the phone number on your accountYou can update the phone number on your account at any time.
Setting gender identity, pronouns, or preferred name on a Maple accountYou can add a preferred name and gender information to your account at any time.
Checking inbox messages from MapleView important messages and manage your notification settings
Deleting an accountA step-by-step process on how to delete your Maple account
Deleting a patient from your account
Closing duplicate accountsInformation on having multiple accounts on Maple
What to expect after deleting a Maple accountHere's what happens when you close your account on Maple.
Accessing your settingsYou can personalize your Maple experience by accessing your settings.
Transferring patient profilesSteps to transfer a patient from your account to their own independent account.
Updating the account holder's name on Maple
Changing your residence on your account
Using Maple services while outside of Canada
Using Maple while visiting CanadaInformation about seeing a provider through Maple if you are visiting Canada.
Using Maple without impacting your family doctor relationshipDe-rostering isn't an issue for services that are unavailable at your family practice—Maple typically falls into this category
Finding a permanent family doctorWe can connect you to our network of doctors online, however Maple isn't able to find you a dedicated family doctor
Time limits for visitsWe're here to help you get the advice and support you need to feel better.
Maple and the Canadian medical landscapeWondering about the legal aspects of virtual care in Canadian healthcare?
Maple's locationMaple offers virtual healthcare across Canada. Learn where our headquarters are and where our practitioners serve patients.
AI Intake Assistant
Maple consultation types: Text, audio, and video optionsChoose how you connect with your practitioner — whatever works best for you.
Maple chatbot disclaimerLearn about our chatbot service and how it works
Live chat and email privacy disclaimerImportant privacy information about using our chat and email services
Virtual care disclaimer
About our Usage Policies
Inclusivity at MapleAccessible, equitable care for everyone
Accessibility at MapleOur mission is to make healthcare more accessible for everyone in Canada.
Minimum age to register for Maple
Complaint resourcesSubmit feedback or file a complaint about your visit with a practitioner
Ensuring privacy in video visits
Hiding a consultation
What to do if your account may be compromised
How to keep your account secureYour account security matters. Here's how to protect it.
Privacy at Maple
Resetting your password
Setting a strong password
Why a phone number is required
Why photo ID is requiredTo serve you better, we may ask for a valid government-issued ID
Setting up two-factor authentication on your accountFor added security, you can set up 2FA on your account.
I can't click to the next screen after I enter my symptoms
Adjusting email and text notifications from MapleInstructions to change your notification settings
My Maple account is deactivated
I'm not receiving emails from Maple
I'm not receiving Maple emails on my Hotmail account
My email or phone number is already in use when I register
Audio or video calls are not working
Signing outInstructions on how to sign out of your account.
I can't proceed with my request because Maple cannot locate me
Devices and browsers that support Maple
Notifications for your upcoming appointments
Viewing your dashboardThe main homepage of your Maple account is called the dashboard.
Customizing the font size
Trouble signing in
I was logged out of my accountWhat it means when you are logged out of your Maple account
Why you're unable to request a new visit
Troubleshooting scrolling issuesHaving trouble moving forward on a page? Here's how to fix it.