Availability Notice: Our Artificial Intelligence (AI) Intake Assistant is available in select programs. Not all patients have access to it at this time. If the AI Intake Assistant is enabled for your account, you’ll be guided through the process automatically.
Our AI Intake Assistant (“Intake Assistant”) is an administration feature designed to make your consultation experience smoother and more efficient. The Intake Assistant summarizes and gathers information for our healthcare providers. It does not provide medical advice, diagnose conditions or suggest treatments. Only licensed healthcare providers can assess your symptoms and determine the appropriate care plan.
When you submit a request to see a healthcare provider on Maple, the Intake Assistant will ask you key questions about your symptoms, medical history, and reason for the consultation. This helps ensure that our providers have the information they need to better understand your request and to determine next steps.
AI intake privacy and information use
Maple follows strict privacy and security standards. Your information is stored in accordance with our Terms of Use and Privacy Policy, and is only shared with the healthcare providers reviewing your request. We never use your data to train AI systems or models. In addition, our platform minimizes including identifiable information during AI processing. The AI assistant functionality is developed and hosted in-house on the same secure infrastructure that Maple uses for all platform data.
When you register for a Maple account, you consent to Maple collecting information about the presenting complaint to share with our doctors and nurse practitioners as part of your consultation request. We will always make this clear when you interact with the Intake Assistant as part of this process.
AI intake chat transcripts
After completing the intake process, a full transcript of your conversation with the Intake Assistant will be saved as a PDF in your Consultation Summary. Your healthcare provider will also have access to the transcript as part of your consultation records.
You have full control and ownership over your information on Maple. If you would like to delete this record, please contact our Customer Support team.