Availability Notice: Our Artificial Intelligence (AI) Intake Assistant is currently available in select programs. Not all patients will have access to it at this time. If the AI Intake Assistant is enabled for your account, you’ll be guided through the process automatically.
Our AI Intake Assistant (“Intake Assistant”) is an administration feature designed to make your consultation experience smoother and more efficient. It does not replace healthcare providers or clinical decision-making. When you submit a request to see a healthcare provider on Maple, the Intake Assistant will ask you key questions about your symptoms, medical history, and reason for the consultation. This helps ensure that our providers have the information they need to better understand your request and to determine next steps.
How it works
Submit a consultation request: Click “Get care” to start a consultation request.
Chat with the Intake Assistant: After selecting your symptoms and describing your request, the assistant will briefly ask you some follow-up questions to gather more details.
Providers review your information: When a provider reviews your request, they’ll see a structured summary of your responses and a full transcript of your interaction with the Intake Assistant.
Start your consultation: If virtual care is appropriate for your request and a provider accepts it, they will already have key details about your concerns, making your consultation more focused and efficient.
Important things to know
The Intake Assistant does not provide healthcare: It does not provide medical advice, diagnose conditions or suggest treatments. Only licensed healthcare providers can assess your symptoms and determine the appropriate care plan.
It’s simply an administration tool: The AI assistant helps summarize key details regarding your request, but providers will still ask any additional questions they need during your consultation.
Your privacy is protected: Maple follows strict privacy and security standards. Your information is stored in accordance with our Terms of Use and Privacy Policy, and is only shared with the healthcare providers reviewing your request. For more details about our AI policies, please visit our Security page.
Chat transcript location: After completing the intake process, a full transcript of your conversation with the Intake Assistant will be saved in the Consultation Summary section of your Maple account. This allows you to review the information you provided at any time. Your healthcare provider will also have access to the transcript as part of your consultation records.
Frequently asked questions
Is my personal information safe?
Yes.your personal information is protected with Maple’s security and privacy-by-design approach. We never use your data to train AI systems or models. In addition, our platform minimizes the inclusion of identifiable information during AI processing. The AI assistant functionality is developed and hosted in-house on the same secure infrastructure that Maple uses for all platform data.
Do I need to give consent to use the AI Intake Assistant?
When you register for a Maple account, you consent to Maple collecting information about the presenting complaint for the purpose of sharing it with our doctors and nurse practitioners as part of your consultation request. We will always make it clear when you’re interacting with theI Intake Assistant as part of this process.
Can I delete my AI intake chat transcript?
Yes. You have full control and ownership over your information on Maple, and our platform offers you flexible functionality and choices to protect it. When you interact with the Intake Assistant, your chat transcript will be uploaded as a PDF to your consultation request, just like any other files you’d typically upload if required as part of the consultation process (e.g., a photo). Please contact our Customer Support team to request deleting your transcript.
Is my information being used to improve the AI assistant for future interactions?
No. Maple does not use patient data to train AI systems or models. Any information collected is used to support your consultation experience and remains securely stored, accessible only to you and the providers you consult with on Maple.
What AI intake information does the healthcare provider see?
Your full chat transcript and a summary of the interaction will be securely shared as part of your consultation records.
What happens if there is an emergency situation during my interaction with the Intake Assistant?
Maple cannot be used for emergency healthcare. If you believe that you are dealing with an emergency, please call 911 immediately or attend your nearest emergency room. The Intake Assistant is not designed to identify or respond to emergency situations. If you choose to proceed with sending your request to our providers for review, you may be informed to call 911 or immediately or attend your nearest emergency room.