If you’re not sure which doctor is best for your concerns, we suggest starting with a general practitioner (GP) request. General practitioners on Maple include family medicine and emergency department physicians, as well as nurse practitioners. Our GPs can provide prescriptions, sick notes, specialist referrals, and diagnoses, at their discretion.
As a part of your Maple membership, general practitioner visits are included for patients in Canada or abroad (one per family member per day). This specialty is available 24 hours a day, 7 days a week.
To see a healthcare provider, simply log in to your Maple account and click the Get Care button. You will be prompted to complete these steps:
Fill out your health profile. This helps our healthcare providers understand your medical history. (You only do this the first time you submit a request; the information will be saved for future consultations.)
Request a consultation — enter your symptoms or a description of your medical request.
Verify your identity. Take a picture of yourself and a photo ID so we can make sure you're really you.
From there, a general practitioner will review your request within minutes! If they can help you on Maple, you'll connect for a consultation. Otherwise, you'll get a cancellation notice (some cases may not be suitable for virtual care — our practitioners review each request and determine this at their discretion).
We will text and email you when the practitioner is available to speak with you—there is no need to stay on the waiting room page.
During your consultation, you can communicate via instant message. Live audio or video is also available, and your general practitioner may request it if medically necessary. Medical diagnoses, prescriptions and sick notes are provided directly by the physician during the consultation, at their discretion.