Everyone who signs up for a Maple account agrees to follow our Terms of Use when they register. Those terms include these Usage Policies:
Your account information needs to be accurate — When you connect with a practitioner on Maple, your name, date of birth and contact information must be correct.
If a practitioner declines your request, you can submit a new one.
When you're using our on-demand service, our system automatically connects you with the next available practitioner so you can start your visit as quickly as possible.
If you submit more than three requests for the same issue within 24 hours, we may flag your account.
More than five requests within a few hours may cause your account to be temporarily deactivated.
Any prescription you get from a Maple visit is solely for the personal use of the patient identified on the prescription.
Any lab or diagnostic imaging requisition you get from Maple is for single use only and must not be reused or altered.
What's not allowed
Creating more than one personal account for any purpose. We expect everyone to use their authentic identity on Maple.
Falsifying information on a Maple account, or altering any care directives issued during a Maple visit — including sick notes, lab requisitions, prescriptions, specialist referral letters and more.
Using Maple to impersonate, bully, or harass anyone. We have a zero-tolerance policy for hateful, threatening, or abusive behaviour.
Spam.
If we suspect abuse
If we believe there's any abuse of our platform, Terms of Use or the usage policies above, Maple has the right to suspend accounts or nullify any medical documents, such as prescriptions or sick notes.
We may reach out to you over email if we suspect you're not following our usage policies. Repeated abuse of these policies may result in your account being deactivated. Learn more about that here.