Your account may be permanently deactivated for a variety of reasons including, but not limited to: 

  • Using Maple to impersonate, bully, or harass anyone. We have a zero tolerance policy for hateful, threatening, or abusive behaviour. 
  • Creating more than one personal account, for any purpose. We expect everyone to use their authentic identity on Maple. 
  • Abusing usage policies. Click here to learn more.
  • Falsifying information. 
  • Spam.

If your account becomes deactivated, you may still log in and access your information, but you’ll lose the ability to seek healthcare or customer support on the platform. 

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