What to expect after deleting a Maple account

If you don't think you'll use Maple again, you can permanently close your account.

Once you close your account, you'll lose access to it forever. If you'd like to use Maple again in the future, you'll be able to create a different account with the same email address or a different one.

We strongly recommend saving any medical records on your account before deleting it. If, after deleting your account, you need access to those medical records, you can contact the practitioner(s) you saw to ask for your records. If you're having trouble finding the practitioner you saw, our Customer Support Team may be able to help.
​

If you haven't requested any visits, made any purchases, or if your account has never been associated with a third party as described in our Terms of Use, then your account will be permanently closed and our system will:

If you've requested a visit on Maple, made a purchase, or if your account has been associated with a third party as described in our Terms of Use, then you should expect the following when you close your account:

Legislation and regulation requires practitioners to securely store medical records for a period of time. Maple acts as an electronic service provider for practitioners, storing medical records on their behalf in accordance with their direction. Unless otherwise instructed by a practitioner, our platform will store any medical records created as part of a visit for a period of 10 years. As a result, our system will:

For step-by-step instructions on how to delete your account, click here.