What to expect after deleting a Maple account

If you don't think you'll use Maple again, you can permanently close your account. Once you close your account, you'll lose access to it forever.

If you'd like to use Maple again in the future, you can create a new account with the same email address or a different one.

We strongly recommend saving any medical records on your account before deleting it.

If, after deleting your account, you need access to those medical records, you can contact the practitioner(s) you saw to request them. If you're having trouble finding the practitioner you saw, our Customer Support Team may be able to help.

If you haven't requested any visits, made any purchases, or if your account has never been associated with a third party as described in our Terms of Use, then your account will be permanently closed and our system will:

If you've requested a visit on Maple, made a purchase, or if your account has been associated with a third party as described in our Terms of Use, then you should expect the following when you close your account.

For a limited time after closing your account, you'll be able to print or copy any information held in your Maple account. We strongly recommend doing this before your account is fully deleted.

Legislation and regulations require practitioners to securely store medical records for a specified period. Maple acts as an electronic service provider for practitioners, storing medical records on their behalf in accordance with their direction. Medical records created as part of a visit will be retained for as long as required under applicable legislation and as directed by your practitioner.

As a result, our system will:

When your information is deleted, it is removed from our active database. Any information that remains in our backup is securely stored and isolated from any further processing until deletion is possible.

For more details on how Maple handles your information, you can review our Privacy Policy, available here.