Managing your account
20 articles
Getting started with MapleWe’ve included some information to help you get your account set up.
Registering for an accountA step-by-step guide on how to create a Maple account
Adding a patient profile to your Maple account
Adding or updating health card information on your profileHere's how to add or update your health card on your Maple patient profile—whether you're on mobile or a web browser.
Verifying your phone numberHow to verify your phone number when registering.
Verifying your email addressWhen you sign up for a Maple account, you will need to verify your email address.
Updating profile informationKeep your profile details accurate and up to date.
Changing the email address on your accountYou can change the email address on your account at any time.
Changing the language and communication settings on your accountMaple is available in English and French
Changing the phone number on your accountYou can update the phone number on your account at any time–on any device.
Setting gender identity, pronouns, or preferred name on a Maple accountAdd a preferred name and gender information to your account anytime.
Checking inbox messages from MapleView important messages and manage your notification settings
Closing your Maple accountHow to close your account for good.
Removing a patient from your accountHow to delete a patient profile.
Closing duplicate accountsInformation on having multiple accounts on Maple
What to expect after deleting a Maple accountHere's what happens when you close your account on Maple.
Accessing your settingsYou can personalize your Maple experience by accessing your settings
Transferring patient profilesSteps to transfer a patient from your account to their own independent account.
Updating the account holder's name on Maple
Changing your residence on your account