If you have a Maple membership, transferring a profile means you'll no longer be eligible to share your membership coverage with that person.
While dependents on provincial coverage plans can be transferred, their coverage can't. The dependent being transferred will need to reactive provincial coverage on their new account.
Transferring a patient to their own account lets them continue using Maple while keeping their medical history and any insurance or other coverage from the original account.
Profiles can't be transferred if they have outstanding prescriptions, specialist referrals or lab requisitions.
Once the steps below are complete, the person you're transferring will receive an email with a link to create their account.
How to transfer a patient profile
In the main menu, click Profiles.
Click Transfer profiles now. This button appears if a patient on your account is eligible for transfer.
Select the patient you would like to transfer, then click Start profile transfer.
Fill out the patient's email address, their relationship to you, and a security password.
Click Transfer profile to send the invitation. Once the invitation is accepted, the patient's profile information will no longer appear on your account.
If you get the error message 'The email has already been taken,' it means the patient you're transferring already has an existing Maple account. To complete the transfer, the patient would need to close their existing account first. Instructions are available here.
Steps to transfer patient profiles