To use Maple services, you'll need to subscribe to a Maple membership or obtain coverage through your employer, school, or provincial health plan — unless you are located in Quebec, where different access options apply.
1. Create your account.
To use Maple, you'll need to,
2. Update your Maple account information.
For medical documents to be valid, the legal first name on the account must match the name on your government-issued photo ID. Pharmacies require this for prescriptions, and labs and clinics need it for any tests ordered through lab requisitions.
Make sure your other information, such as your date of birth, is correct. Incorrect account information may result in delays as we work with you to correct the issue.
Contact our Customer Support Team if you're having trouble adjusting your account information.
Interested in learning more?
3. Set up payment or coverage.
Your credit card on file will be charged if you're prompted for payment. If you didn't anticipate paying for the service, don't proceed if prompted for payment. Instead, click Contact Maple below to speak to customer support.
If you believe you should have coverage for Maple services through employer benefits, private insurance or provincial healthcare coverage, you can learn how to add coverage here. To learn about provincial coverage, click here.
4. Speak with a healthcare practitioner.
You're all set! Click the Get care button to request a visit. To understand best practices when submitting a request, click here. To learn how to see a healthcare practitioner as soon as possible, click here.