At Maple, inclusion, respect, autonomy and equal opportunity aren't just values—they shape everything we do and everyone we serve. You can learn more about accessibility at Maple here. If something on Maple hasn't felt right, we want to hear about it. Reach out using the link at the bottom of this article.
Setting your name on your account
We ask for your legal name and your preferred name. Our team will use your preferred name in all communications with you.
For medical documents to be valid, the legal first name on your account needs to match the name on your government-issued photo ID. Pharmacies require this for prescriptions, and labs and clinics require it for any tests ordered. You'll see both names on any medical documents issued by practitioners on Maple.
To add a preferred name, log in and go to Settings.
Setting your gender identity and pronouns
When creating a Maple account, we'll ask you to fill in your sex assigned at birth. If you're not comfortable sharing this, select Prefer not to say. Sex assigned at birth can play a role in understanding your unique health risk factors — our practitioners will only bring it up when it's relevant to your concern.
To add your gender identity and pronouns, log in and go to Patient Profiles. This helps our team communicate with you in the way that feels right.
If you have any questions, concerns or feedback, don't hesitate to reach out.