It's important to keep your information up-to-date on Maple. Your name is used on prescriptions and doctor's notes, so it's crucial to have it correct. You can also add a preferred name for use in communications.
Once you've completed a Maple consultation, you will no longer be able to edit the name on your Maple account. This is because your name has been verified and used to create official medical documents, including prescriptions, lab requisitions, doctor's notes, and consultation summaries. If your profile information is incorrect, please contact our support team for assistance.
Want to change the name of a dependent on your account? See the article Updating profile information.
Changing the account holder's name
Log in to Maple and click Settings.
If you're on a desktop, use https://patient.getmaple.ca
If you're on a mobile device, use https://app.getmaple.ca/login
Click Account.
Change your name. If these fields are grayed out, your name has already been verified so it cannot be changed. You'll need to contact Maple support with a government-issued photo ID to change your name.
Click Save to confirm the changes.
Log in to Maple and click Settings.
Click Account.
Change your name. If these fields are grayed out for you, you'll need to contact Maple support with a government-issued photo ID to change your name.