We use the information on your Maple account (like your name and date of birth) to create any prescription, note or requisition you receive during a visit. If the information on your Maple account doesn't match the ID you show a pharmacist or lab technician, it can delay getting your prescription or lab results.
Verifying your ID on Maple with a valid government-issued photo ID helps us make sure your account details are accurate so you can enjoy a smoother experience.
A practitioner or our Customer Support Team may ask for a valid government-issued photo ID for reasons like:
Providing prescriptions, notes and lab test requisitions during a visit
Uploading lab test results after your visit
Verifying your identity and making sure the information on your Maple account is accurate
You can upload a photo of your ID to your patient profile, visit request, or directly into the chat with a medical practitioner or a member of the Customer Support Team. For help doing this, see Uploading photos and documents to your consultation.
If you'd prefer that the ID image not be stored in your account, you can show it to the camera during a video call within the visit itself.
You may also be asked to provide it during the chat or through email with our Customer Support Team. We also have a secure fax line available if faxing works for you.
Please see our Privacy Policy, Terms of Use, and Usage Policy to learn more.