Why photo ID is required

To serve you better, we may ask for a valid government-issued identification.

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Written by Onsia
Updated over a week ago

We use the demographic information (e.g. name, date of birth, etc.) on your Maple account to populate any prescription, note, or requisition issued to you during a visit. If the information on your Maple account doesn’t match the ID that you present to a pharmacist, lab technician, etc., it can delay getting your prescription or lab results.

Verifying your ID on Maple with a valid government-issued photo ID helps us ensure your account details are accurate so you can enjoy a smoother experience on Maple!

The medical practitioner or our support team may ask for a valid government-issued photo ID for a number of reasons, such as:

  • Providing prescriptions, notes, and lab test requisitions during an online consultation

  • Uploading lab test results after your consultation

  • To verify your identity and ensure that the information on your Maple account is accurate

You can upload a photo of your ID to your patient profile, consultation request, or directly into the chat with a medical practitioner or a member of the Maple support team. For help doing this, see How do I add or update medical records on Maple?

Alternatively, if you’d prefer that the ID image not be stored in your account, you may show it to the camera during a video call within the consultation itself.

Additionally, you may be asked to provide it during the chat or through email with our support team. We also have a secure fax line available if faxing is an option for you.

Please see our Privacy Policy, Terms of Use, and Usage Policy to learn more.

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