Our clinical team may take up to ten business days or two weeks to process the results and post them to your account. If follow-up is required, our team will let you know. Depending on your settings, you’ll receive a notification by email or text message.

If multiple lab tests were done, we may receive the results at different times — we will process the results and notify you of any partial results.

If you haven’t received a notification about your lab results within two weeks, please contact our Customer Support team. We may ask you for the name and phone number of the lab you used, and we’ll happily contact them to look into it for you.

If you've received a message from our lab team indicating that your results require follow-up, please request a new Maple consultation or make arrangements to visit a walk-in clinic or your family practitioner at your earliest convenience. If you'd like your results interpreted, you can request a new consultation through Maple or take your results to an in-person clinic. Please note that if you choose to follow up on Maple, it likely won't be with the same provider who gave you the requisition. However, all Maple providers have the ability to interpret results from past Maple consultations.