If you're having trouble with a lab or diagnostic imaging requisition you received from a practitioner on Maple, try the troubleshooting steps below and contact our Customer Support Team before submitting another visit request.
I can't find my requisition
Once your requisition form has been added to your visit, you can find it in one of two places, depending on the type of form:
Requisitions – Available from the main menu
Uploads – Located in your visit summary (Paramedical referrals can be found here.)
For more details, review our Accessing your lab or imaging requisition article here.
My requisition is missing information or is blank
Your PDF viewing software may be causing an issue. Try using a different device, such as a computer or an alternate PDF viewer, to print your requisition correctly.
Some Android devices may prompt you to select the file type (JPEG or PDF) when downloading your requisition—changing the file type or downloading as a different file type may resolve this issue.
If neither of the steps above resolve the issue, our Customer Support Team would be happy to send you a copy of your requisition.
The information on the requisition is incorrect
If the information on your requisition is incorrect, such as your name, date of birth, or specific tests ordered, contact us. We'd be happy to help you.