Maple

Hannah

Anne

Willow

Prescriptions, doctor’s notes, specialist referrals, and lab requisitions

Practitioners on Maple can prescribe many common medications at their discretion

Getting prescriptions on Maple

How to accept and send a prescription to your pharmacy.

Accepting and sending your prescription for pharmacy pickup or delivery

Learn how to get refills for prescriptions issued on Maple

Getting prescription refills and renewals

About the prescription delivery service

Cost of prescription delivery through Maple

Find your preferred pharmacy or the nearest one

Pharmacies that are available for pickup

There's a problem with my prescription

Technical issues adding a pharmacy

Changing pharmacies after a prescription has been sent

Changing your prescription from delivery to pickup

Calling the pharmacy before picking up your prescription

The pharmacy says they don't have my prescription

Some pharmacies have a maximum timeframe for dispensing medications.

My prescription is too old or expired

Our delivery partner handles all prescription deliveries from Maple

Contacting the pharmacy delivering your prescription

Sharing insurance and address details for free delivery

Prescriptions or notes from a practitioner outside of your province

Getting a birth control prescription on Maple

Cancelling or declining your prescription

Adding a preferred pharmacy to your account

Prescriptions

Information regarding obtaining a doctor’s note on Maple

Getting a sick note

Steps to download your sick note once obtained.

Accessing your doctor's note

Our team requires consent from the patient to confirm whether a doctor's note was issued on Maple.

Verifying doctor's notes issued on Maple

Doctor's notes

Viewing your lab results

Troubleshooting common lab and diagnostic imaging requisition problems

There’s a problem with my lab requisition

Accessing your lab or imaging requisition

Diagnostic imaging

Onsia

Lab requisitions

Practitioners on Maple can issue specialist referrals in select provinces and coverage plans

Getting a specialist referral on Maple

Steps for accepting a referral after you are issued one

Accepting your specialist referral

How to view your referral, as well as any related documents or reports.

Viewing your specialist referral

Specialist referral response times

How to share information with the Maple team to pass on to a specialist clinic

Uploading documents for specialist referrals

You can access your paramedical referral through your consultation summary.

Accessing your paramedical referral

Common questions about specialist referrals

Specialist referral troubleshooting

Specialist referrals

Find answers and get help from Intercom Support and Community Experts

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