Maple

If you are having trouble with  a prescription you received from a doctor on Maple, please reach out to our Customer Support team before submitting another consultation request, as you will be required to pay for the additional visit. We may be able to resolve the issue.

Examples may include issues with receiving your prescription from the pharmacy, an incorrect prescription, or delivery issues. Our team will attempt to resolve any prescription issues in a timely manner.

<a href="https://helpdesk.getmaple.ca/en/articles/1698948-the-pharmacy-says-they-don-t-have-my-prescription" rel="nofollow noopener noreferrer" target="_blank">The pharmacy says they don’t have my prescription</a>

<a href="https://helpdesk.getmaple.ca/en/articles/3544044-how-do-i-change-my-prescription-from-pick-up-to-delivery-or-vice-versa">Switch from prescription delivery to pick-up</a>

- <a href="https://helpdesk.getmaple.ca/en/articles/1698948-the-pharmacy-says-they-don-t-have-my-prescription" rel="nofollow noopener noreferrer" target="_blank">The pharmacy says they don’t have my prescription</a>
- <a href="https://helpdesk.getmaple.ca/en/articles/3544044-how-do-i-change-my-prescription-from-pick-up-to-delivery-or-vice-versa">Switch from prescription delivery to pick-up</a>

There's a problem with my prescription

Find answers and get help from Intercom Support and Community Experts

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Title

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you