If you’ve had a recent consultation and you encounter trouble regarding a prescription you received from a doctor on Maple, please contact us at [email protected]. Examples may include issues with receiving your prescription from the pharmacy, your prescription is incorrect, or delivery issues. Our Customer Support team will attempt to resolve any such issues in a timely manner.

Kindly note that if you attempt to request another consultation to resolve your prescription issue before you contact Customer Support, additional pricing will apply. Please contact us first at [email protected] to see if we’re able to resolve your issue without submitting another visit.

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