Maple

If you are having trouble with a prescription you received from a provider on Maple, please reach out to our Customer Support team before submitting another consultation request, as you may be required to pay for the additional visit. We may be able to resolve the issue.

Examples may include issues with receiving your prescription from the pharmacy, an incorrect prescription, delivery issues, or not finding your preferred pharmacy from the list of options. Our team will attempt to resolve any prescription issues in a timely manner.

<a href="https://helpdesk.getmaple.ca/en/articles/1698948-the-pharmacy-says-they-don-t-have-my-prescription">The pharmacy says they don’t have my prescription</a>

<a href="https://helpdesk.getmaple.ca/en/articles/3544044-how-do-i-change-my-prescription-from-pick-up-to-delivery-or-vice-versa">Switch from prescription delivery to pick-up</a>

- <a href="https://helpdesk.getmaple.ca/en/articles/1698948-the-pharmacy-says-they-don-t-have-my-prescription">The pharmacy says they don’t have my prescription</a>
- <a href="https://helpdesk.getmaple.ca/en/articles/3544044-how-do-i-change-my-prescription-from-pick-up-to-delivery-or-vice-versa">Switch from prescription delivery to pick-up</a>

There's a problem with my prescription

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