There's a problem with my prescription
Hiroki Tanaka avatar
Written by Hiroki Tanaka
Updated over a week ago

If you are having trouble with a prescription you received from a doctor on Maple, please reach out to our Customer Support team before submitting another consultation request, as you will be required to pay for the additional visit. We may be able to resolve the issue.

Examples may include issues with receiving your prescription from the pharmacy, an incorrect prescription, or delivery issues. Our team will attempt to resolve any prescription issues in a timely manner.

Related articles:

Did this answer your question?