During your Maple consultation, if the healthcare provider determines that your concern cannot be treated virtually, they may recommend an in-person assessment (IPA).
In Quebec, you will be connected with one of our Booking Coordinators to book an appointment at a nearby clinic. Please see the help desk article here.
In New Brunswick, the healthcare provider will issue a care recommendation that will connect you with a local clinic. Please see the help desk article here.
In Nova Scotia, if you are on the Full Care plan, VirtualCareNS will contact you to schedule an in-person appointment. Please see the help desk article here.
For everyone else, the healthcare provider will upload an In-Person Assessment Form. The form will have information on local clinics and a summary of your virtual consultation on Maple. Use this form to contact a clinic directly to book an appointment for in-person care.
Locating your IPA form
From the main Maple menu, select the consultation in which the form was issued.
Click on Uploads.
Uploads in the Consultation details