In Nova Scotia, a practitioner may recommend that you attend an in-person visit at a primary care clinic if they determine it's medically necessary. This feature is only enabled for those on the Full Care plan.
If you received an in-person referral, you'll be contacted by VCNS to schedule an appointment and for any required follow-up. The VCNS admin team facilitates in-person appointments, so Maple's Customer Support Team cannot directly assist with escalations and inquiries.
For any inquiries, contact the VCNS administrative team here by email or by phone at 1-888-755-8555.
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