In order to serve you better, we may ask for a valid government-issued identification to ensure your identity and that the information on your account is correct.

We use the demographic information (eg. name, date of birth, etc.) on your Maple account to populate any prescription, note, or requisition issued to you during a visit. If the information on your Maple account doesn’t match the ID that you present to a pharmacist, lab technician, etc., it can result in delays getting your prescription or lab results.

Verifying your ID on Maple with a valid government-issued photo ID helps us ensure your account details are accurate so you can enjoy a smoother experience on Maple!

The medical practitioner or our support team may ask for a valid government-issued photo ID for a number of reasons, such as:

  • Providing prescriptions, notes, and lab test requisitions during an online consultation

  • Uploading lab test results after your consultation

  • To verify your identity and ensure that the information on your Maple account is accurate

You have the option to upload a photo of your ID to your patient profile, consultation request, or directly into the chat with a medical practitioner or a member of the Maple support team. For help doing this, see How do I add or update medical records on Maple?

Alternatively, if you’d prefer that the ID image not be stored in your account, you may show it to the camera during a video-call within the consultation itself.

Additionally, you may be asked to provide it during the chat or through email with our support team. We also have a secure fax line available, if faxing is an option for you.

Please see our Privacy Policy, Terms of Use, and Usage Policy to learn more.

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