Maple

I can't click to the next screen after I enter my symptoms

Instructions to change your notification settings

Adjusting email and text notifications from Maple

My Maple account is deactivated

I'm not receiving emails from Maple

My email or phone number is already in use when I register

Audio or video calls are not working

Instructions on how to sign out of your account.

Signing out

I can't proceed with my request because Maple cannot locate me

Devices and browsers that support Maple

Notifications for your upcoming appointments

The main homepage of your Maple account is called the dashboard.

Viewing your dashboard

Customizing the font size

Troubleshooting steps if you're unable to sign in.

Trouble signing in

What it means when you are logged out of your Maple account.

I was logged out of my account

What it means if you're seeing the message “You're not able to request new consultations”.

Reasons you are unable to request a new consultation

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Tech Troubleshooting

Find answers and get help from Intercom Support and Community Experts

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