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I can't click to the next screen after I enter my symptoms
I can't click to the next screen after I enter my symptoms
Roxana Zaman avatar
Written by Roxana Zaman
Updated over a week ago

You may be stuck on the Symptoms page if you have not filled out all of the required information. There are two steps to troubleshooting this issue:

  1. Ensure that you have selected at least one symptom. If the Other button was selected on the list of symptoms, you must also fill in the free text box that appears.

  2. Ensure the Tell us more section has been filled out. You must enter at least 25 characters before you can proceed.

Tell us more box on a web browser

Tell us more box in the mobile app

I don’t see the Tell us more section

The most common reason for this issue is that your screen may be zoomed in. To resolve this issue, please try scrolling down or zooming out of your web browser until it appears.

To zoom out, go to View and select Zoom Out (this many vary depending on the browser you are using).

How to zoom out in Chrome

If these steps were not successful, please contact us and we will be happy to help resolve the issue.

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