Skip to main content
All CollectionsAccountTech Troubleshooting
I can't proceed with my request because Maple cannot locate me
I can't proceed with my request because Maple cannot locate me
Anne avatar
Written by Anne
Updated this week

If location services are enabled on your computer, the system will automatically determine your location (province). If they are not enabled, you will be prompted to select your location.

This is how the location page looks on the web browser

This is how the location page looks on the mobile app

If you would like to enable your location services on your web browser, follow these steps:

  1. Open a Google Chrome browser or ensure you're on a Google Chrome browser.

  2. Click the three dots on the right-hand side of the screen and click on Settings.

  3. Click on Privacy and Security and click on Location (underneath Permissions).

  4. Check-off Site can ask for your location.

If you are on your mobile, you can enable your location services in your mobile settings. If you have any questions, please contact the customer support team.

Did this answer your question?