Using Maple
Steps to see a healthcare provider on MapleHere's a step-by-step guide of the consultation request process on Maple.
Best practices for submitting a consultation requestUse these tips to help providers understand your needs and determine if they can safely assist you on Maple
Tips for taking good photos for your consultation
Common ineligible consultation requests
Joining your consultation after submitting a request
Understanding consultation request cancellations and declinesIf a provider isn't able to help you on Maple, they'll cancel your request so you don't get charged.
Consultation response timesInfo on how long will you wait for a healthcare provider to pick up your request
Cancelling a scheduled appointment
Cancelling an on-demand visit
Rescheduling an appointmentAppointments must be cancelled and then booked again.
Requesting a specific provider
When the provider is not respondingExpectations for when your provider doesn't reply for a while
Follow-up questions or information for the provider after a consultationIf you have questions or documents to share after your consultation, follow the steps here.
Consultation ratings and feedback
Addressing medical issues in a consultationProviders on Maple focus on one issue per consultation.
Uploading photos and documents to your waiting roomHow to share files with a provider while waiting for your consultation to begin
Deleting files from consultationsSteps on how to delete files from your consultation.
Accessing your consultation summaryHow to locate, download, and fax your consultation summary after your visit.
Adding medical records to your health profile on MapleStep-by-step instructions for adding new or correcting existing information in your health profile
Adding medical records to your health profile in a waiting roomStep-by-step instructions to add new information to your health profile while in a waiting room.
Uploading photos and documents to your consultationStep-by-step instructions to share files with a provider
Adding medical records to your health profile in a consultationStep-by-step instructions to add new information to your health profile while in a consultation.