Using Maple
26 articles
- Submitting a visit requestHere's how to request an on-demand visit and connect with a practitioner.
- Steps to see a Maple healthcare provider by appointment
- Best practices for submitting a visit requestUse these tips to help practitioners understand your needs and determine if they can safely assist you on Maple
- Tips for taking good photos for your visit
- Joining your consultation after submitting a request
- Missing your appointmentWhat happens if you miss your Maple visit
- Common ineligible visit requests
- What to expect if your consultation can’t be completed virtually
- Consultation response timesMore information on how long you may wait to get a response from a practitioner for your request
- Cancelling and rescheduling appointmentsTo avoid no-show charges, be sure to cancel or reschedule appointments that you aren’t able to attend
- Cancelling an on-demand visit
- Requesting a specific practitionerConnect with the next available doctor or nurse practitioner, or book ahead when available.
- When the practitioner isn't respondingWhat to expect when your practitioner doesn't reply right away
- Follow-up questions or information for the practitioner after a visitIf you have questions or documents to share after your visit, follow the steps here
- Visit ratings and feedback
- Using your Care RecommendationUse your care recommendation to access other Maple services
- Using Maple's guest video featureJoin a video visit easily and quickly as a guest
- Having a consultation through videoYour practitioner decides if a video call is needed
- Uploading documents to a completed visitHow to share files after your visit is complete.
- Uploading photos and documents to your visitStep-by-step instructions to share files with a practitioner
- Deleting files from visitsNeed to remove a file from a visit? Here's what you need to know.
- Accessing and faxing your visit summaryHow to find, download and fax your visit summary
- Adding medical records to your Health profileHow to add or update records in your health profile
- Adding photos or files in the waiting roomUpload files to give your practitioner the full picture.
- Adding medical records during a visitKeep your health history up to date, right from your visit.
- Verifying your ID in the Maple app