Using Maple
28 articles
Submitting a visit requestHere's how to request an on-demand visit and connect with a practitioner.
Steps to see a Maple healthcare provider by appointment
Best practices for submitting a visit requestUse these tips to help practitioners understand your needs and determine if they can safely assist you on Maple
Tips for taking good photos for your visit
Joining your consultation after submitting a request
Missing your appointmentWhat happens if you miss your Maple visit
Common ineligible visit requests
What to expect if your consultation can’t be completed virtually
Consultation response timesMore information on how long you may wait to get a response from a practitioner for your request
Cancelling a scheduled appointment
Cancelling an on-demand visit
Rescheduling an appointment
Requesting a specific practitionerConnect with the next available doctor or nurse practitioner, or book ahead when available.
When the practitioner isn't respondingWhat to expect when your practitioner doesn't reply right away
Follow-up questions or information for the practitioner after a visitIf you have questions or documents to share after your visit, follow the steps here
Visit ratings and feedback
Addressing medical issues in a visitPractitioners on Maple focus on one issue per visit
Using your Care RecommendationUse your Care Recommendation to access other services on Maple!
Using Maple's guest video featureJoin a video consultation quickly and easily as a guest.
Having a consultation through videoAll consultations begin as a live chat, but a video chat can occur according to the provider's discretion.
Uploading documents to a completed visitHow to share files after your visit is complete.
Uploading photos and documents to your visitStep-by-step instructions to share files with a practitioner
Deleting files from visitsNeed to remove a file from a visit? Here's what you need to know.
Accessing and faxing your visit summaryHow to find, download and fax your visit summary
Adding medical records to your Health profileHow to add or update records in your health profile
Adding photos or files in the waiting roomUpload files to give your practitioner the full picture.
Adding medical records during a visitKeep your health history up to date, right from your visit.
Verifying your ID in the Maple app