Video calls allow you to converse face-to-face with your healthcare provider during your online consultation.
How to have a video chat with a provider
Start your consultation.
Your consultation begins with text messaging between you and your healthcare provider.
Receive a video call invitation.
If your provider decides a video call would be helpful, you'll get a message asking if you'd like to join.
Click Accept invitation to start the video call.
If you prefer not to use video, you can click "Decline video chat".
Adjust your video call settings.
Make the video larger by clicking the expand button.
Turn your camera or microphone on/off using the buttons on the screen.
Click End video chat when you're finished.
Your provider can also end the call from their side.
Remember, you're in control of your video call experience. You can choose to accept or decline the invitation, adjust your settings, and end the call at any time.