Managing your consultation
18 articles
- Submitting a visit requestHere's how to request an on-demand visit and connect with a practitioner.
- Steps to see a Maple healthcare provider by appointment
- Best practices for submitting a visit requestUse these tips to help practitioners understand your needs and determine if they can safely assist you on Maple
- Tips for taking good photos for your visit
- Joining your consultation after submitting a request
- Missing your appointmentWhat happens if you miss your Maple visit
- Common ineligible visit requests
- What to expect if your consultation can’t be completed virtually
- Consultation response timesMore information on how long you may wait to get a response from a practitioner for your request
- Cancelling and rescheduling appointmentsTo avoid no-show charges, be sure to cancel or reschedule appointments that you aren’t able to attend
- Cancelling an on-demand visit
- Requesting a specific practitionerConnect with the next available doctor or nurse practitioner, or book ahead when available.
- When the practitioner isn't respondingWhat to expect when your practitioner doesn't reply right away
- Follow-up questions or information for the practitioner after a visitIf you have questions or documents to share after your visit, follow the steps here
- Visit ratings and feedback
- Using your Care RecommendationUse your care recommendation to access other Maple services
- Using Maple's guest video featureJoin a video visit easily and quickly as a guest
- Having a consultation through videoYour practitioner decides if a video call is needed