If you would like to receive an on-demand consultation, follow the below steps.
Looking to book an appointment at a later date instead? See Steps to see a Maple provider by appointment.
Requesting an on-demand consultation
Log in to your Maple account, and click the Get care button.
Follow the prompts to:
Confirm your location.
Confirm your preferred language, if asked.
Choose the patient — either yourself or a family member.
Select the type of visit. The options you see depend on your location and partnership coverage. The bottom of each option will state if the visit is available on-demand, by appointment, or both.
Describe the reason for your visit and list any symptoms. We recommend including any medications you are requesting and how the issue has been treated in the past.
Check off the I agree to use Virtual Care checkbox.
Click Add visit details to provide any additional information needed.
Once you've completed these steps, you will be taken to the waiting room (or the payment page if applicable).
Log in and click Get care.
Confirm your location and language.
Select the patient this visit is for.
Select the type of healthcare provider. The bottom of each option will show whether this visit is available on-demand, by appointment, or both.
Describe the reason for your visit and list any symptoms, then click Continue.
Click Add visit details to provide any additional information needed.
Once you have completed your submission, you will be taken to the waiting room.