Maple's guest video feature allows you to invite up to two people to join your video call with a doctor. This can be helpful if you want a family member or caregiver to be part of your medical consultation. The guest video feature is designed to support you during your medical consultation while keeping your information private and secure.
How to invite a guest
During your video call with the doctor, look for the Manage Guest option.
Enter your guest's email address.
You can create a 4-digit PIN for added security (optional).
Click Send invitation.
Steps your guest can follow to join the consultation
Guests will receive an email invitation to join the call.
They should click Join consultation in the email.
Guests will need to enter their name and the PIN (if you created one).
Wait for you or the doctor to approve their request to join.
Important Notes
This feature is only for unscheduled doctor visits, not pre-booked appointments.
Guests can only join the video call. They can't see any other information about your visit.
You can remove a guest from the call at any time.
Troubleshooting
If your guest doesn't receive the email, ask them to check their spam folder.
If a guest has trouble joining, you can resend the invitation or provide a new one.
Make sure your guest is using the most recent invitation if you've sent multiple.
If there are connection issues, try using a different device or internet connection.