The response time will vary depending on the type of healthcare provider you've selected and the province where you live.
General practitioner consultations are typically accepted within a few minutes. Although you may experience longer wait times during peak demand — we appreciate your patience as our dedicated healthcare providers work to assist everyone.
Specialty consultations may take up to 12-72 hours to be accepted, depending on the availability of our specialized healthcare providers.
You'll be notified when you've been matched with a healthcare provider. Please reply within 10 minutes of the notification to ensure the healthcare provider keeps your visit open.