If virtual care is appropriate for your needs or concerns, you’ll be notified right when a provider accepts your request. You must respond to their first message within 10 minutes. If the provider doesn’t hear from you within that time, the consultation will be marked as a no-show and will be closed. For more information on our No Show policy, please review this article.
If the wait exceeds your expectations and you’d like to cancel your request, you can select Cancel Request.
Our providers are working hard to review every request and deliver the most timely care possible for thousands of patients each day.
If virtual care isn’t appropriate for your request, you’ll receive an explanation and next steps for safe, appropriate care. Learn more here.