If your request has been matched with a practitioner, please wait at least 10 minutes to give them a chance to message. They may be wrapping up with another patient or running into technical difficulties.
If it's been more than 10 minutes and the practitioner hasn't messaged you, please contact our Customer Support Team.
Note: Weight Medication Assessment and Dermatology visits are conducted asynchronously—you may not receive a response from these practitioners for two to three hours. Rest assured that they won't close the visit until your concern has been addressed.