It's easy to remove files during a visit. If the visit is completed or didn't take place, our team can help — keep reading to learn how.
To delete files from your Health profile instead, please see the article here.
Deleting files from an active visit
You can delete your own uploads from any active visit by:
Clicking the upload in your visit chat.
Click Delete.
Deleting files after a completed visit
All parts of a completed visit are part of the official medical record, which we're legally required to keep for 10 years. If the practitioner considers a file relevant to the visit, we're not able to remove it from the record.
If you'd like to request a deletion, reach out to our Customer Support Team. We'll check in with the practitioner — and if they're okay with it, we'll handle it for you.
Deleting files from a cancelled visit
If you're unable to delete files from a cancelled visit, our Customer Support Team is happy to help.