All Collections
Prescriptions, doctor's notes, and lab requisitions
Information about prescriptions, doctor's notes, and lab requisitions issued through Maple
Specialist referral response times
Accepting your specialist referralSteps to accept your referral when a provider issues one to you.
How long a specialist referral is validSpecialist referrals are typically valid for one year from the date they are issued.
Steps to share documents for specialist referralsHow to share information with the Maple team to pass on to a specialist clinic.
Viewing your specialist referralHow to view your referral, as well as any related documents or reports.
Getting prescriptions on MapleProviders on Maple can prescribe many common medications, with the exception of controlled medications like narcotics and stimulants.
Pharmacies that are available for pickupPharmacies for pickup
Technical issues adding a pharmacy
Getting prescription refills and renewals
Accepting and sending a prescription to a pharmacyHow to accept and send a prescription to your pharmacy.
There's a problem with my prescription
Call the pharmacy before picking up your prescriptionMaple will send you a notification when your prescription has been faxed to the pharmacy
The pharmacy says they don't have my prescriptionAsk the pharmacy to physically check their fax machine for your prescription
Changing pharmacies after a prescription has been sentChanging pharmacies, or changing the method of sending from delivery to pick-up, or vice versa
Changing my prescription from pick-up to delivery (or vice versa)
About the prescription delivery service
Cost of medication delivery through MapleMedication deliveries from Maple consultations are free across Canada.
Contacting the pharmacy delivering your prescriptionOur delivery partner handles all prescription deliveries from Maple
Providing insurance and address information after selecting the Free Delivery optionThe pharmacy will contact you regarding delivery details.
Prescriptions or doctor's notes from a doctor outside of your province
Getting a birth control prescription on MapleDoctors have the ability to prescribe birth control on Maple with your consultation
My prescription is too old or expiredSome pharmacies have a maximum timeframe for dispensing medications.