Prescriptions, doctor’s notes, specialist referrals, and lab requisitions
Getting prescriptions on MapleProviders on Maple can prescribe many common medications, with the exception of controlled medications like narcotics and stimulants.
Accepting and sending a prescription to a pharmacyHow to accept and send a prescription to your pharmacy.
Getting prescription refills and renewals
About the prescription delivery service
Cost of medication delivery through MapleMedication deliveries from Maple consultations are free across Canada.
Pharmacies that are available for pickupPharmacies for pickup
There's a problem with my prescription
Technical issues adding a pharmacy
Changing pharmacies after a prescription has been sentInformation on switching pharmacies.
Changing my prescription from pick-up to delivery (or vice versa)
Calling the pharmacy before picking up your prescriptionMaple will send you a notification when your prescription has been faxed to the pharmacy
The pharmacy says they don't have my prescriptionAsk the pharmacy to physically check their fax machine for your prescription
My prescription is too old or expiredSome pharmacies have a maximum timeframe for dispensing medications.
Contacting the pharmacy delivering your prescriptionOur delivery partner handles all prescription deliveries from Maple
Providing insurance and address information after selecting the Free Delivery optionThe pharmacy will contact you regarding delivery details.
Prescriptions or doctor's notes from a doctor outside of your province
Getting a birth control prescription on MapleDoctors have the ability to prescribe birth control on Maple with your consultation
Getting lab results back
There’s a problem with my lab requisitionTroubleshooting common lab and diagnostic imaging requisitions problems
What to expect after receiving a lab or DI requisition on Maple
Getting lab or diagnostic imaging requisitions on MapleOur providers can order lab work in specific provinces
Diagnostic imaging
Accepting your specialist referralSteps for accepting a referral after a consultation
Uploading documents for specialist referralsHow to share information with the Maple team to pass on to a specialist clinic.
How long a specialist referral is validSpecialist referrals are typically valid for one year from the date they are issued.
Viewing your specialist referralHow to view your referral, as well as any related documents or reports.
Specialist referral response times
Physician referrals and paramedical services
Getting a specialist referral on MapleHealthcare providers on Maple can issue specialist referrals in select provinces.