Managing your consultation
By Anne and 2 others3 authors20 articles
Steps to see a Maple healthcare provider as soon as possibleTo request an on-demand consultation, follow these steps.
Steps to see a Maple healthcare provider by appointmentTo book an appointment with a provider, follow these steps.
Best practices for submitting a consultation requestUse these tips to help providers understand your needs and determine if they can safely assist you on Maple
Tips for taking good photos for your visit
Joining your consultation after submitting a request
Missing your appointmentWhat happens if you miss your Maple visit
Common ineligible consultation requests
What to expect if your consultation can’t be completed virtually
Consultation response timesMore information on how long you may wait to get a response from our healthcare providers for your request
Cancelling a scheduled appointment
Cancelling an on-demand visit
Rescheduling an appointment
Requesting a specific practitionerConnect with the next available doctor or nurse practitioner, or book ahead when available.
When the practitioner isn't respondingWhat to expect when your practitioner doesn't reply right away
Follow-up questions or information for the practitioner after a visitIf you have questions or documents to share after your visit, follow the steps here.
Visit ratings and feedback
Addressing medical issues in a visitPractitioners on Maple focus on one issue per visit.
Using your Care RecommendationUse your Care Recommendation to access other services on Maple!
Using Maple's guest video featureJoin a video consultation quickly and easily as a guest.
Having a consultation through videoAll consultations begin as a live chat, but a video chat can occur according to the provider's discretion.