If you’d like to cancel a scheduled appointment on Maple, a refund may or may not be available, as per our cancellation policy:

  • 100% refund if you cancel at least 48 hours in advance of the start time of the appointment

  • 50% refund if you cancel 24 - 48 hours in advance

  • Non-Refundable if you book for the same day or cancel within 24 hours of the appointment

If the appointment is cancelled by the doctor, a full refund will be issued.

The cancellation policy is agreed to at the time of booking and is visible below:

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OHIP Psychiatry Cancellation Policy

If you’d like to cancel an OHIP Psychiatry appointment on Maple, a cancellation fee may apply, as per our cancellation policy:

  • No fee if you cancel at least 48 hours in advance of the start time of the appointment

  • $180 fee if you book an initial appointment for the same day or cancel within 48 hours of the appointment

  • $50 fee if you book a follow-up appointment for the same day or cancel within 48 hours of the appointment

If the appointment is cancelled by the doctor, a full refund will be issued.

Please note that the cancellation fee applies if you miss or otherwise do not attend the appointment. If you are having difficulty entering your appointment or accessing Maple, please reach out to our support team immediately at [email protected].

The cancellation policy is agreed to at the time of booking and is detailed on the care recommendation for any follow up visits.

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