Our clinical team may take up to ten business days or two weeks to process the results and post them to your account. You can view processed lab results on your Maple dashboard (the main page when you log in).

If follow-up is required, our team will let you know. Depending on your settings, you’ll receive a notification by email or text message.

If multiple lab tests were done, we may receive the results at different times — we will process the results and notify you of any partial results.

If you haven’t received a notification about your lab results within two weeks, please contact our Customer Support team. We may ask you for the name and phone number of the lab you used, and we’ll happily contact them to look into it for you.