1. Log into your Maple account by going to https://app.getmaple.ca/login.

  2. Click the Get Care See doctor button.

  3. Select or confirm your location from the drop down menu.

  4. Select the patient this visit is for — either yourself or a family member. If the visit is for someone else, ensure that you are their legal guardian or you have power of attorney over their medical decisions.

  5. Select the type of provider you'd like to see and click the Continue button.

  6. Select your appointment type:

    1. Choosing As soon as possible will match you with the next available doctor.

    2. Choosing Book appointment allows you to select an appointment time that works for your schedule. You will be prompted to select the time and provider for your appointment.

  7. Depending on your selection, jump to the appropriate section below.

Making an As Soon As Possible Request

  1. On the Details page

    1. Describe your symptoms by selecting them from the provided list or typing into the Tell us more box.

    2. If you need a doctor’s note or prescription, please check off the applicable box.

  1. The Tell us more field must be filled out in order to proceed. Please include the names of prescriptions or medications you need, and an explanation of what you’d like to discuss with the provider.

  1. Click Continue.

  2. Choose a payment option and click Continue.

  3. You’ll advance to a connecting page. The provider is reviewing your request and will message you soon. You can add any additional medical records or files here while you're waiting — or close the browser or app and we'll notify you as soon as the practitioner starts your visit.

Booking an Appointment

  1. Select the location you will be in at the time of your appointment and click Continue.

  2. On the Details page, select the service type and click Continue.

  3. Select a provider by choosing either No preference or the name of a provider.

  4. Select a date and time for your appointment and click Continue.

  5. Complete the Appointment details page:

    1. If you need a doctor’s note or prescription, please check off the applicable box.

    2. The Tell us more field must be filled out in order to proceed. Please include the names of prescriptions or medications you need, and an explanation of what you’d like to discuss with the provider.

    3. Click Continue.

  6. Review the booking details and mark that you have read and agree to the Cancellation Policy. Click Continue.

  7. Select a payment method and click Confirm appointment.

  8. You will see a confirmation page that your appointment has been booked. At the time of your appointment, you will receive a notification with a link to join the consultation, or log on to your Maple account and click on the consultation.

Note that the process may vary slightly depending on the type of practitioner you'd like to see. Please contact us at [email protected] if you have any questions!

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