It depends on the province.

In order for Maple’s services to be covered, the province must have public coverage of virtual telemedicine visits, and criteria which aligns with our system.

We charge a fee for our services only when they are not covered by provincial health plans. We’d love to be eligible for public coverage consistently across Canada and we’re working hard to ensure Maple is included in provincial coverage as soon as legislation allows.

Public coverage is currently available for certain Maple services in:

  • Alberta: Residents with a valid AHCIP health card can access publically covered general practitioner consultations by audio or video call once per day, Monday to Friday, between 10am to 8pm MT. Click here for more information.

  • British Columbia: Under BC’s Medical Services Plan (MSP), residents can speak with general practitioners by video chat on Maple once per day, Monday to Friday, between 7am and 6pm PT. Click here for more information.

  • Ontario:

    • At this time, visits with GPs on Maple are covered by OHIP and are only available through the PC Health app. Residents of Ontario who carry a valid health card can access a covered general practitioner consultation from 7AM to 10PM ET. Visits must be done over video or phone and you must have a valid health card verified by the doctor ahead of the visit. To get started, download the PC Health app for iOS or Android.

    • We also have publicly-covered services for psychiatry and HIV risk and prevention in Ontario directly through Maple.

  • Nova Scotia: VirtualCareNS provides coverage to residents in Nova Scotia, who are on the Need a Family Practice Registry. Patients will be invited by NSH directly to participate. Visits are available Monday to Friday from 9am-5pm AT. Click here for more information.

  • Newfoundland: At this time, visits with GPs on Maple are covered in Newfoundland and are only available through the PC Health app. Residents of Newfoundland who carry a valid health card can access a covered general practitioner consultation from 7AM to 10PM GT. To get started, download the PC Health app for iOS or Android.

  • New Brunswick: Under eVisitNB, residents can speak with a physician or nurse practitioner by video chat or audio call on Maple, every day between 8am and 8pm AT. Click here for more information.

  • Prince Edward Island:

    • Visits with GPs on Maple are also covered in PEI through the PC Health app. Residents of PEI who carry a valid health card can access a covered general practitioner consultation from 7AM to 10PM AT. To get started, download the PC Health app for iOS or Android.

    • HealthPEI provides coverage to residents who do not currently have a primary healthcare provider, and are waiting on the provincial registry. Patients will be invited by HealthPEI directly to participate. Visits are available Monday, Tuesday and Friday Thursday from 8am - 5pm AT, and Wednesday and Thursday from 12pm - 9pm AT. Click here for more information.

  • Saskatchewan: At this time, visits with GPs on Maple are covered in Saskatchewan and are only available through the PC Health app. Residents of Saskatchewan who carry a valid health card can access a covered general practitioner consultation from 7AM to 10PM CT. To get started, download the PC Health app for iOS or Android.


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