It depends on the province.

In order for Maple’s services to be covered, the province must have public coverage of virtual telemedicine visits, and criteria which aligns with our system.

We charge a fee for our services only when they are not covered by provincial health plans. We’d love to be eligible for public coverage consistently across Canada and we’re working hard to ensure Maple is included in provincial coverage as soon as legislation allows.

Public coverage is currently available for certain Maple services in:

  • Alberta: Residents with a valid AHCIP health card can access publically covered general practitioner consultations by audio or video call once per day, Monday to Friday, between 10am to 8pm MT. Click here for more information.

  • British Columbia: Under BC’s Medical Services Plan (MSP), residents can speak with general practitioners by video chat on Maple once per day, Monday to Friday, between 10am and 4pm PT. Click here for more information.

  • Ontario: At this time, we do not have OHIP-covered general practitioners available through Maple. We have publicly-covered services for gynecology, psychiatry and HIV risk and prevention in Ontario directly through Maple. Please visit our specialties page for more information.

  • Nova Scotia: VirtualCareNS provides coverage to residents in Nova Scotia, who are on the Need a Family Practice Registry. Patients will be invited by NSH directly to participate. Visits are available Monday to Friday from 9am-5pm AT. Click here for more information.

  • New Brunswick: Under eVisitNB, residents can speak with a physician or nurse practitioner by video chat or audio call on Maple, every day between 10am and 4pm AT. Click here for more information.

  • Prince Edward Island: HealthPEI provides coverage to residents who do not currently have a primary healthcare provider, and are waiting on the provincial registry. Patients will be invited by HealthPEI directly to participate. Visits are available Monday, Tuesday and Friday Thursday from 8am - 5pm AT, and Wednesday and Thursday from 12pm - 9pm AT. Click here for more information.


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