It depends on the province.

In order for Maple’s services to be covered, the province must have public coverage of virtual telemedicine visits, and criteria which aligns with our system.

We charge a fee for our services only when they are not covered by provincial health plans. We’d love to be eligible for public coverage consistently across Canada and we’re working hard to ensure Maple is included in provincial coverage as soon as legislation allows.

Public coverage is currently available for certain Maple services in:

  • Alberta: Residents with a valid AHCIP health card can access publically covered general practitioner consultations by audio or video call once per day, Monday to Friday, between 10am to 8pm MT. Click here for more information.

  • British Columbia: Under BC’s Medical Services Plan (MSP), residents can speak with general practitioners by video chat on Maple once per day, Monday to Friday, between 7am and 6pm PT. Click here for more information.

  • Nova Scotia: Nova Scotia Health (NSH) provides coverage to residents in the Northern and Western Zones of Nova Scotia, who are on the Need a Family Practice Registry. Patients will be invited by NSH directly to participate. Visits are available Monday to Friday from 9am-5pm AT. Click here for more information.

  • Prince Edward Island: HealthPEI provides coverage to residents who do not currently have a primary healthcare provider, and are waiting on the provincial registry. Patients will be invited by HealthPEI directly to participate. Visits are available Monday, Tuesday and Friday Thursday from 8am - 5pm AT, and Wednesday and Thursday from 12pm - 9pm AT. Click here for more information.

  • Saskatchewan: Residents with a valid Saskatchewan Health health card can access publically covered general practitioner consultations via the PC Health app. Click here for more information.


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