It depends on the province.

In order for Maple’s services to be covered, the province must have public coverage of virtual telemedicine visits, and criteria which aligns with our system.

We charge a fee for our services only when they are not covered by provincial health plans. We’d love to be eligible for public coverage consistently across Canada and we’re working hard to ensure Maple is included in provincial coverage.

If you are eligible for public coverage on Maple, you will need to add the partnership coverage to your account before accessing these services. A valid health card is required to sign up.

In addition, we have partnerships in select provinces to increase access to care for specific patient populations, particularly those without a family physician:

  • Nova Scotia: VirtualCareNS provides coverage to residents in Nova Scotia, who are on the Need a Family Practice Registry. Visits are available Sunday from 9 AM - 4 PM, Monday and Wednesday from 8 AM - 7 PM, and Tuesday, Thursday, Friday from 8 AM - 5 PM AST. Click here for more information.

  • New Brunswick: Under eVisitNB, residents can speak with a physician or nurse practitioner on Maple, every day between 8am and 8pm AT. Click here for more information.

  • Prince Edward Island: HealthPEI provides coverage to residents who do not currently have a primary healthcare provider, and are waiting on the provincial registry. Patients will be invited by HealthPEI directly to participate. Visits are available Monday, Tuesday and Friday from 8am - 5pm AT, and Wednesday and Thursday from 8am - 8pm AT. Click here for more information.

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