It can take up to ten business days, or two weeks, for results to be processed by the lab before they are sent to Maple. Once received, the results are uploaded to your Maple account. If follow-up is required, our team will let you know. You’ll receive a notification by email or text message, depending on your settings.
If you still haven’t received a notification about your lab results within this timeframe, please contact our Customer Support team at [email protected]. We may ask you for the name and phone number of the lab you used, and we’ll happily contact them on your behalf to look into it for you.