Your credit card will be charged when you make a purchase on Maple — when you request a consultation or purchase a membership.
Membership payments are charged to the payment method on your account each month on your auto-renewal date. To find this date, navigate to Settings > Billing in your Maple account.
When you request an on-demand consultation, the charge that appears on your card is a pre-authorization. If the consultation does not take place, this pre-authorization will be released within 24-48 hours. Depending on your financial institution, it may take a couple days to disappear from your statement.
Scheduled consultations and membership purchases are charged at the time of purchase. If you believe you've been charged in error, please contact our team by clicking Contact Maple below.