If you’re using the Maple app on your phone, and your location services are disabled, you may encounter this screen when selecting a pharmacy:

Follow the steps below to update your phone’s location settings and select a pharmacy.


iPhone

  1. Go to your phone's settings.

  2. Type in "Maple" on your search bar, or look for the Maple app in your phone's installed applications.

  3. Click on Location.

  4. Select either

  • While Using the App

  • Always

5. Return to the Maple app and try to select a pharmacy location again


Android

  1. On your phone's home screen, find the app icon.

  2. Touch and hold the app icon.

  3. Tap App info.

  4. Tap Permissions and then Location.

  5. Select either:

  • All the time

  • Only while using the app

6. Return to the Maple app and try to select a pharmacy location again


If you're still having issues, you can try the process on a computer at getmaple.ca, or contact us at [email protected].

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