Maple is not intended to be used for medical emergencies. If you believe you are experiencing an emergency, please call 911 or proceed to your nearest emergency room.

If you require narcotics or controlled medications, our physicians cannot legally prescribe these on Maple.

Our physicians do not complete forms such as Workplace Safety and Insurance Board (WSIB) forms or other types of specialized disability forms, since these require an in-person consultation. Other external forms such as for insurance or school absence typically also require an in person assessment, but can be completed at the doctor's discretion. Any external form that is required should be mentioned in the consultation request to ensure that you only match with a doctor who is willing to meet your needs.

At this time, our physicians are not able to provide specialist referrals or order some tests such as CT scans or MRIs (basic lab tests such as blood work can be ordered through Maple). Under the mandate of regulatory colleges across Canada, referring physicians must follow up on all patient referrals. Since Maple is an on-demand service, our physicians aren't currently able to form an ongoing relationship with patients to provide follow-up.