We want you to have the best possible experience using Maple. Since speaking with a medical practitioner online can be a little different than the in-person visits you might be used to, we’ve compiled some tips to help save you time and get you the care you’re looking for!

Be specific

Please be as detailed as possible when you fill out your consultation request.

If you’re hoping for a particular medical outcome, like a certain prescription or a doctor’s note with specific wording, make this clear in your consultation request. Don’t worry about not knowing everything in advance — we understand that, for example, you may want a prescription but don’t know the name of the medication. The more information you can include, the better.

This gives our doctors critical information that will help them determine whether they feel your request can be treated online. If the doctor decides your request is inappropriate for online treatment, they will decline it before you connect with the doctor. In that case, any payment will be cancelled and returned to you via the original payment method.

Please note that all medical decisions are at the discretion of each doctor and can’t be guaranteed.

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Update your Maple account information

For medical documents to be valid, the legal first name on the account must match the name on your government-issued photo ID. Pharmacies require this for prescriptions, labs, and clinics for any tests ordered through lab requisitions.

Please also ensure that your other information, such as your date of birth, is correct. Incorrect account information may result in delays as we work with you to correct the issue.

If you are having trouble adjusting your account information, please reach out to our team.

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Check your coverage

Your credit card on file will be charged if you are prompted for payment. If you did not anticipate paying for the service, do not proceed if prompted for payment. Instead, contact our customer support team for assistance!

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