There may be times when your practitioner needs to reach you before your scheduled visit starts or after it ends. For our Beyond ADHD visits, your practitioner can message you directly in the consultation room at any time.
If your practitioner needs a response from you, you can send a message back right in the chat. If you don't see this option, it means they've shared information that will help you continue with your treatment and no response is needed.
Note that this kind of message isn't a substitute for a full visit. If you or your provider needs a more thorough discussion, schedule a new appointment to connect with them live.
Viewing your messages
We’ll send you an email and SMS notification when there’s a message waiting for you.
To read your message click Reply in the email notification and then click the blue unread message banner.
You can also find these messages in your Maple app the following ways:
For a visit that hasn’t happened yet: Under Your upcoming visits, click on your next Beyond ADHD appointment.
For a visit that’s already taken place: Click on Consultations from the main menu and select the visit from the list of Past consultations.
Click Reply in the email notification to view your message
Viewing a message for an upcoming appointment
Viewing a message for a visit that’s already taken place