Maple is not intended to be used for medical emergencies. If you believe you are experiencing an emergency, please call 911 or proceed to your nearest emergency room.

If you require narcotics or controlled medications, our physicians cannot legally prescribe these on Maple.

Our physicians do not complete Workplace Safety and Insurance Board (WSIB) forms, or other types of specialized disability forms, since these require an in-person consultation.

At this time, our physicians are not able to provide specialist referrals and order tests. Under the mandate of regulatory colleges across Canada, referring physicians must follow up on all patient referrals and test results. Since Maple is an on-demand service, our physicians aren't currently able to form an ongoing relationship with patients to provide follow-up.

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