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How can we help you?
How old do I have to be to register for Maple?
Is Maple available in my area?
Can I use Maple while I am travelling outside of Ontario or British Columbia?
Can I use Maple if I'm a visitor in Ontario or British Columbia?
Do I have to pay to use Maple?
Can I add a family member to my Maple account?
I forgot my password. How do I reset it?
Why do you ask for my mobile number?
How do I delete my account?
How do I confirm my email address?
How much does a physician consultation cost on Maple?
What payment methods do you accept?
When do you charge my credit card?
Are your online physician consultations covered by Canadian provincial health plans?
Can I use my employer's health insurance to pay for my consultation?
How do your online physician consultations work?
Can your physicians prescribe medications?
Can I get a sick note on Maple?
Can your physicians provide specialist referrals and order tests?
When are your physician consultations available?
Can I request a specific physician?
What should I not use Maple for?
Is there a time limit to my online consultation?
Who is PopRx?
How does the prescription delivery service work?
Do I have to pay for PopRx delivery?
Is PopRx a pharmacy?
Which pharmacies does PopRx work with?
Healthcare access at Maple
What is telemedicine?
Which regulatory body governs the healthcare provided on Maple?
Are physicians on Maple insured against malpractice?
I am not satisfied with my Maple experience.
How do you screen physicians?
Privacy and security
Who can see my health information?
Are my consultations on Maple being monitored?
How do I know video footage of my body doesn't end up online?
What can I do to keep my account secure?
What should I do if I think my account is compromised?
Which devices and browsers support Maple?
I'm not receiving emails from Maple.
My email or phone number is already in use.
Get in Touch
Get in Touch