If you have questions about your prescription order, or need to have your delivery transferred to a local pharmacy for pickup, you can reach out to Pocketpills, our delivery partner, directly.

Call or text: 1 833 435 5679

Email: [email protected]

Hours: 7 days a week, 9am - 9pm EST

Please Note: Prior to Oct 5, 2021, prescription delivery orders in Quebec or through Medavie and Guard.me coverage were issued through the pharmacy listed below:


Pharmacie Picard & Desjardins

Call: 1 888 903 7061

Fax: 514 903 7059

Hours: Mon - Fri, 9am - 6pm EST

Medavie or Guard.me

Alliance East (ON, NB, NL, NS, PE)

Toll Free Phone: 1-877-796-7979

Hours: Mon-Fri, 8:30am-5:00pm ET

Alliance Central (MB, SK, NU)

Toll Free Phone: 1-866-318-0047

Hours: Mon-Fri, 9:00am-5:00pm CT

Alliance West (BC, AB, NT, YT)

Toll Free Phone: 1-855-370-7979

Hours: Mon-Fri, 9:00am-5:00pm PT

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