The GreenShield Canada Customer Support Team is the best contact for inquiries about account registration and access. You can contact them by phone at 1-833-707-4747 (weekdays 8am–11pm ET) or by email at [email protected].
For GroupHealth/MySparrow inquiries, please contact [email protected]
GreenShield End User Support: GreenShield+ issues, such as trouble connecting an existing Inkblot account to a new GreenShield+ account, registration issues, or booking appointments.
Phone: 1-833-707-4747
Extension 1: Individual Crisis Support
Extension 2: Manager seeking Critical Incident Support
Extension 3: All other health services, including account issues, registration problems, and booking appointments
Email: [email protected] for general support, including linking accounts registered with different email addresses
Critical Incident Support: Managers can also email [email protected]
Live chat: Available through the Support icon on the GreenShield+ dashboard