The way to access your account has recently changed for some users who have coverage on Maple through Greenshield Canada (GSC) or a Greenshield Canada affiliate. Rather than using the Maple app, you may need to log in to a dedicated benefits portal.
Portal links:
Greenshield plus: http://app.greenshieldplus.ca/login
Victor: http://www.getmaple.ca/victor
Alberta Retired Teacher's Association (ARTA): http://myarta.net/
Group Medical Services (GMS): http://app.gmscarenetwork.ca/