Troubleshooting

Downloading and Faxing a Consultation Summary

How to locate, download, and fax a summary of your visit after it has been completed.

Written by Greg Willmot
Updated over a week ago

Scheduled Visit Cancellation Policy

Written by Greg Willmot
Updated over a week ago

Why haven't I gotten my lab results back yet?

Written by Hiroki Tanaka
Updated over a week ago

There's a problem with my prescription

Written by Hiroki Tanaka
Updated over a week ago

Why won't my password work?

Written by Greg Willmot
Updated over a week ago

Refunds

Written by Greg Willmot
Updated over a week ago

About our Usage Policies

Written by Greg Willmot
Updated over a week ago

Why is my Maple account deactivated?

Written by Greg Willmot
Updated over a week ago

The healthcare provider cancelled my request

If a provider isn't able to help you on Maple, they'll cancel your request so you don't get charged

Written by Roxana Zaman
Updated over a week ago

I can't click to the next screen after I enter my symptoms

Find out what's stopping you from moving past the Symptoms screen

Written by Nataliya Paranych
Updated over a week ago

I'm not receiving Maple e-mails to my Hotmail account

If you have a Hotmail account, check your "Other" folder for our emails.

Written by Roxana Zaman
Updated over a week ago

I have been waiting for a while for the consultation to begin

​It said my consultation will begin shortly but it's been more than 5 minutes.

Written by Roxana Zaman
Updated over a week ago

I cannot type a second message without refreshing the page

The Grammarly plugin breaks the chat room forcing you to refresh

Written by Roxana Zaman
Updated over a week ago

Which devices and browsers support Maple?

Written by Roxana Zaman
Updated over a week ago

I'm not receiving emails from Maple.

Written by Roxana Zaman
Updated over a week ago

My email or phone number is already in use.

Written by Roxana Zaman
Updated over a week ago