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Troubleshooting
Troubleshooting
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19 articles in this collection
Written by
Roxana Zaman,
Nataliya Paranych,
Greg Willmot
and 2 others
Downloading and Faxing a Consultation Summary
How to locate, download, and fax a summary of your visit after it has been completed.
Written by
Greg Willmot
Updated over a week ago
Scheduled Visit Cancellation Policy
Written by
Greg Willmot
Updated over a week ago
Why haven't I gotten my lab results back yet?
Written by
Hiroki Tanaka
Updated this week
There's a problem with my prescription
Written by
Hiroki Tanaka
Updated over a week ago
Why won't my password work?
Written by
Greg Willmot
Updated over a week ago
Refunds
Written by
Greg Willmot
Updated over a week ago
Remboursement
Written by
Hannah
Updated over a week ago
About our Usage Policies
Written by
Greg Willmot
Updated over a week ago
Maple’s Quality of Care Committee
An independent group of providers who can utilize their experience to evaluate cases that are brought forward by Maple patients.
Written by
Greg Willmot
Updated over a week ago
Why is my Maple account deactivated?
Written by
Greg Willmot
Updated over a week ago
The healthcare provider cancelled my request
If a provider isn't able to help you on Maple, they'll cancel your request so you don't get charged
Written by
Roxana Zaman
Updated over a week ago
I can't click to the next screen after I enter my symptoms
Find out what's stopping you from moving past the Symptoms screen
Written by
Nataliya Paranych
Updated over a week ago
I'm not receiving Maple e-mails to my Hotmail account
If you have a Hotmail account, check your "Other" folder for our emails.
Written by
Roxana Zaman
Updated over a week ago
I have been waiting for a while for the consultation to begin
It said my consultation will begin shortly but it's been more than 5 minutes.
Written by
Roxana Zaman
Updated over a week ago
I cannot type a second message without refreshing the page
The Grammarly plugin breaks the chat room forcing you to refresh
Written by
Roxana Zaman
Updated over a week ago
Which devices and browsers support Maple?
Written by
Roxana Zaman
Updated over a week ago
I'm not receiving emails from Maple.
Written by
Roxana Zaman
Updated over a week ago
My email or phone number is already in use.
Written by
Roxana Zaman
Updated over a week ago
What happens when I delete my Maple account?
The following article details what happens when you close your account on Maple.
Written by
Greg Willmot
Updated over a week ago