Group 65
Go to Maple
All Collections
Troubleshooting
Troubleshooting
+2
17 articles in this collection
Written by
Roxana Zaman,
Nataliya Paranych,
Greg Willmot
and 2 others
Downloading and Faxing a Consultation Summary
How to locate, download, and fax a summary of your visit after it has been completed.
Written by
Greg Willmot
Updated over a week ago
Scheduled Visit Cancellation Policy
Written by
Greg Willmot
Updated over a week ago
Why haven't I gotten my lab results back yet?
Written by
Hiroki Tanaka
Updated over a week ago
There's a problem with my prescription
Written by
Hiroki Tanaka
Updated over a week ago
Why won't my password work?
Written by
Greg Willmot
Updated over a week ago
Refunds
Written by
Greg Willmot
Updated over a week ago
Remboursement
Written by
Hannah
Updated over a week ago
About our Usage Policies
Written by
Greg Willmot
Updated over a week ago
Why is my Maple account deactivated?
Written by
Greg Willmot
Updated over a week ago
The healthcare provider cancelled my request
If a provider isn't able to help you on Maple, they'll cancel your request so you don't get charged
Written by
Roxana Zaman
Updated over a week ago
I can't click to the next screen after I enter my symptoms
Find out what's stopping you from moving past the Symptoms screen
Written by
Nataliya Paranych
Updated over a week ago
I'm not receiving Maple e-mails to my Hotmail account
If you have a Hotmail account, check your "Other" folder for our emails.
Written by
Roxana Zaman
Updated over a week ago
I have been waiting for a while for the consultation to begin
It said my consultation will begin shortly but it's been more than 5 minutes.
Written by
Roxana Zaman
Updated over a week ago
I cannot type a second message without refreshing the page
The Grammarly plugin breaks the chat room forcing you to refresh
Written by
Roxana Zaman
Updated over a week ago
Which devices and browsers support Maple?
Written by
Roxana Zaman
Updated over a week ago
I'm not receiving emails from Maple.
Written by
Roxana Zaman
Updated over a week ago
My email or phone number is already in use.
Written by
Roxana Zaman
Updated over a week ago