Troubleshooting

Downloading and Faxing a Consultation Summary

How to locate, download, and fax a summary of your visit after it has been completed.

Written by Greg Willmot
Updated over a week ago

Scheduled Visit Cancellation Policy

Written by Greg Willmot
Updated over a week ago

Why haven't I gotten my lab results back yet?

Written by Hiroki Tanaka
Updated this week

There's a problem with my prescription

Written by Hiroki Tanaka
Updated over a week ago

Why won't my password work?

Written by Greg Willmot
Updated over a week ago

Refunds

Written by Greg Willmot
Updated over a week ago

Remboursement

Written by Hannah
Updated over a week ago

About our Usage Policies

Written by Greg Willmot
Updated over a week ago

Maple’s Quality of Care Committee

An independent group of providers who can utilize their experience to evaluate cases that are brought forward by Maple patients.

Written by Greg Willmot
Updated over a week ago

Why is my Maple account deactivated?

Written by Greg Willmot
Updated over a week ago

The healthcare provider cancelled my request

If a provider isn't able to help you on Maple, they'll cancel your request so you don't get charged

Written by Roxana Zaman
Updated over a week ago

I can't click to the next screen after I enter my symptoms

Find out what's stopping you from moving past the Symptoms screen

Written by Nataliya Paranych
Updated over a week ago

I'm not receiving Maple e-mails to my Hotmail account

If you have a Hotmail account, check your "Other" folder for our emails.

Written by Roxana Zaman
Updated over a week ago

I have been waiting for a while for the consultation to begin

​It said my consultation will begin shortly but it's been more than 5 minutes.

Written by Roxana Zaman
Updated over a week ago

I cannot type a second message without refreshing the page

The Grammarly plugin breaks the chat room forcing you to refresh

Written by Roxana Zaman
Updated over a week ago

Which devices and browsers support Maple?

Written by Roxana Zaman
Updated over a week ago

I'm not receiving emails from Maple.

Written by Roxana Zaman
Updated over a week ago

My email or phone number is already in use.

Written by Roxana Zaman
Updated over a week ago

What happens when I delete my Maple account?

The following article details what happens when you close your account on Maple.

Written by Greg Willmot
Updated over a week ago